1.6
  • Customer service1 votes
  • Shipping policy1 votes
  • Customer service6 votes
  • Delivery status3 votes
  • Shipping policy2 votes
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  • Apr 29
  • Online Shopping
  • Minot, North Dakota
  • Photo Cards
  • 2

They offered a coupon for cards I ordered and i entered the code. The bill showed the discounted price and the charged the original price to my debit card. Rip off. I called and some snotty little man/boy talked rudely to me in a high pitched girly voice as if I did not have a brain. So done with them. Apparently the phone boy knew more than me. I work as a health care provider. He may have... Read more

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  • Apr 28
  • Products
  • Decatur, Alabama
  • Memory Book
  • 5
  • REVIEW RATING 4/5

Bait and Switch - legal term for advertising one thing to entice you and switching that. Comment if you would like to file a class action law suit. I didn't initiate a suit against another photo company but did eventually receive a small check when it was settled. Ordered a 35 Memory Books (61 pages each) for 50th Class Reunion to be distributed that evening ($985.00). Customer Rep moved... Read more

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  • Apr 11
  • Online Shopping
  • Chicago, Illinois
  • Calendar
  • 13
  • REVIEW RATING 3/5

The customer service is the most awfull you can experience they act really dumb and rude. This company has a very ridiculous process they charge you way a lot for shipping compared with other companies and of course they are not serious! If you want to buy a gift for someone else try to order it 2 months before you will need it because they do have a really slow, *** and ridiculous process " IN... Read more

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  • Apr 01
  • Photography
  • Knoxville, Tennessee
  • Photo Book
  • 7
  • REVIEW RATING 4/5

I bought two Shutterfly books expecting to have a grandchild sooner. Circumstances rendered a much later time period. I didn't realize that the purchased "books to make" would expire in 90 days, (now they say 30) It wasn't a special offer--it was a purchased package over over $40 for them. I am very disappointed that they sent a computer, generated letter saying they were "glad to be able to... Read more

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  • Mar 06
  • Products
  • Photo Book
  • 29
  • REVIEW RATING 4/5

None of their links to customer service, contact, or help work. They load nothing. I Place an order for a photo book, after a ridiculous process trying to upload my pics, what felt like forever , it took me 3 days at intervals to place the order and then pay for it. It noted the order would be shipped within a two week period. two weeks go by and nothing, I spend an investigative research period... Read more

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  • Mar 04
  • Online Shopping
  • White Plains, New York
  • Online Order
  • 17
  • REVIEW RATING 4/5

I PLACED AN ORDER THAT WAS SUPPOSED TO BE GIFT AND NOT ONLY HAVE I NOT RECEIVED IT YET BUT THE CUSTOMER SERVICE IS ABSOLUTELY THE MOST AWFUL AND I DIDN'T GET TO GIVE IT AS A GIFT. I BASICALLY LOST MY MONEY ON THE COST OF THE ITEM AND THE SHIPPING AND NOW AM PRAYING ITS JUST GETS HERE WHENEVER SINCE I CANT TRACK IT ANYMORE. I WANT MY MONEY BACK. MY PACKAGE IS SOMEWHERE IN MINNESOTA, EVEN THOUGH... Read more

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  • Feb 26
  • Products
  • Photo Book
  • 14
  • REVIEW RATING 4/5

guaranteed delivery 2/12, then 2/13, then 2/17 and again on 2/20. 2/21 they tell me they don't know why glossy pages are jamming the machine but the manager assured me I will have it on the 24th. On the 24th it had a guaranteed delivery now of 26th. Today they emailed me that my book is shipping on the 27th! Oh sure it is! Their customer service is horrible because they have no follow through.... Read more

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  • Feb 03
  • Newspapers & Magazines
  • Zionsville, Indiana
  • Birthday Invitations
  • 34
  • REVIEW RATING 3/5

When last year it took me over 30 days to receive 25 prints (birthday invitations), I thought it was just a UPS problem. Once again, Shutterfly failed and I have waited 18 days to get 20 prints which fit in a larger size envelope and still don't have them (I have received huge boxes faster). After dealing with one rep to see what they could do to get me the prints, a day later, I received another... Read more

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Ordered two items gift. Checked how. My son looks like a poor horse Add comment

  • Jan 09
  • Online Shopping
  • Livermore, California
  • Pictures
  • 33
  • REVIEW RATING 3/5

Placed an order on 1/2/15 - called within 24 hours because the site did not update my shipping address requested. I have been bounced back from Shutterfly from rep to rep - who in which not one person could and still has yet to answer my question or further assist. Basically - Photo's of my child are going to an address in Arizona I do NOT authorize it to be sent too. Post Office in AZ is... Read more

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