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  • Customers like
    • Customer service1
    • Shipping policy1
  • Customers don't like
    • Customer service8
    • Delivery status4
    • Shipping policy3

  • Jul 08
  • Online Shopping
  • Shutterfly Special Offers
  • 4
  • REVIEW RATING 4/5

I put together an order using the Father's Day promotion. It was the last day of the promotion, their web site continually came up with an error message while I was trying to pay for the order. I took screen shots of my order with the promo code being excepted and the error message. I called and emailed them that day with all the information. They emailed two days later saying the promotion... Read more

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  • Jul 01
  • Customer Service
  • New York, New York
  • Photo Book
  • 1
  • 1
  • 19
  • REVIEW RATING 4/5

I ordered $1,600 worth of books, and when they came, there was black ink from the printer across the text, and all the photos were printed with a yellow tone to them. Wasn't able to get anyone on the phone for days -would wait over an hour and then ask for a call back, but never got them. Was finally able to talk to someone over chat, and after sending them 7 photos of the damage, she told me... Read more

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  • Jun 24
  • Online Shopping
  • Tampa, Florida
  • Fathers Day Photo Book
  • 1
  • 1
  • 23
  • REVIEW RATING 3/5

As many of you as well have experienced what NOT GUARANTEE means, I have as well. I worked a Fathers Day book for 4 hours, my fault for not saving and while attempting to upload more pictures Shutterflys website froze and I lost it all. I started over staying up extremely late to get in completed by the cut off time. Paid for expedited shipping which claimed it was guaranteed by Friday, June 19th... Read more

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  • Jun 19
  • Online Shopping
  • Los Angeles, California
  • Mothers Day Cards
  • 25
  • REVIEW RATING 3/5

I've ordered cards a few times now for holidays (e.g. mother's day and father's day cards with photos) and they consistently fail to arrive by the date of the holiday, despite Shutterfly's stated shipping times. The latest event happened today when I noticed that the father's day cards I'd ordered a week ago still showed "in production" as the order status. My order still says that the cards... Read more

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  • Jun 01
  • Photography
  • San Francisco, California
  • Photo Uploading
  • 54
  • REVIEW RATING 5/5
SHUTTERFLY NOW ONLY ALLOWS USER CROPPING INTO THEIR FORMATS.
1 of 2

Shutterfly used to let you custom crop images and share them in an album slide show. Now when I have pre-cropped the images and loaded them to the album and I play the slide show, Shutterfly arbitrarily crops the images for me. See the enclosed image of two Madrid mounted police. Notice the Shutterfly version on the right has chopped the helmets half off. I have been a long time Shutterfly... Read more

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  • Apr 29
  • Online Shopping
  • Minot, North Dakota
  • Photo Cards
  • 30
  • REVIEW RATING 3/5

They offered a coupon for cards I ordered and i entered the code. The bill showed the discounted price and the charged the original price to my debit card. Rip off. I called and some snotty little man/boy talked rudely to me in a high pitched girly voice as if I did not have a brain. So done with them. Apparently the phone boy knew more than me. I work as a health care provider. He may have... Read more

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  • Apr 28
  • Products
  • Decatur, Alabama
  • Memory Book
  • 45
  • REVIEW RATING 4/5

Bait and Switch - legal term for advertising one thing to entice you and switching that. Comment if you would like to file a class action law suit. I didn't initiate a suit against another photo company but did eventually receive a small check when it was settled. Ordered a 35 Memory Books (61 pages each) for 50th Class Reunion to be distributed that evening ($985.00). Customer Rep moved... Read more

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  • Apr 11
  • Online Shopping
  • Chicago, Illinois
  • Calendar
  • 46
  • REVIEW RATING 4/5

The customer service is the most awfull you can experience they act really dumb and rude. This company has a very ridiculous process they charge you way a lot for shipping compared with other companies and of course they are not serious! If you want to buy a gift for someone else try to order it 2 months before you will need it because they do have a really slow, *** and ridiculous process " IN... Read more

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  • Apr 01
  • Photography
  • Knoxville, Tennessee
  • Photo Book
  • 36
  • REVIEW RATING 4/5

I bought two Shutterfly books expecting to have a grandchild sooner. Circumstances rendered a much later time period. I didn't realize that the purchased "books to make" would expire in 90 days, (now they say 30) It wasn't a special offer--it was a purchased package over over $40 for them. I am very disappointed that they sent a computer, generated letter saying they were "glad to be able to... Read more

Was this review helpful? 1 0

  • Mar 06
  • Products
  • Photo Book
  • 44
  • REVIEW RATING 4/5

None of their links to customer service, contact, or help work. They load nothing. I Place an order for a photo book, after a ridiculous process trying to upload my pics, what felt like forever , it took me 3 days at intervals to place the order and then pay for it. It noted the order would be shipped within a two week period. two weeks go by and nothing, I spend an investigative research period... Read more

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