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  • Customers like
    • Ease of use 3
    • Option of getting a personal album made 1
    • Shipping policy 1
  • Customers don't like
    • Customer service 17
    • Shipping policy 6
    • Delivery status 5

Ordered my first 50 prints in November. Waited over a month for them not to come in. When I tried calling I wasn't able to have access to MY account (my email, my number, my credit card, my purchase) because I bought it off of my boyfriends phone. After waiting over an hour on a second call they had to call my boyfriend to confirm that I could use get information on the account. After that they... Read more

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I'm done with them. Tried to put a book together after an trip of a lifetime with the family. 1000 photos. Spent 25 hours working on a book. Saving each page after I created it. Then, after I fixed one page, instead of clicking "save" I accidentally clicked "order". There was no way to go back from the order. I had to proceed to the basket, and then delete the order. When I went back to my book,... Read more

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I had Shutterly show their sale price on a large canvas print. After creating the canvas and entering in my credit info (the total price showing the SALE price for the canvas) and it processed my card...Shutterfly charged me FULL PRICE. I wouldn't have ordered the canvas at full price because it was so expensive. When I called customer service I spoke with a rep then a supervisor and they... Read more

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First, all orders placed on mobile devices cannot be handled by the staff of the only phone number supplied for customer support. Any problem requires the caller to transferred into a second "***", for the mobile apps order. Simply publishing a second phone number that went to the correct department would fix the problem, for essentially no cost whatsoever. I had to wait 25 minutes before... Read more

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Last year, I had a perfect experience making a wall calendar. This year, it is taking me 15 minutes just to find the similar format, and then get circular directions here and there, and after 20 minutes, I still haven't even begun getting to produce the calendar I am hoping for. Really difficult to navigate; EXTREME frustration level. NEVER MIND. SHUTTERFLY SUCKS!!!! Even this process to... Read more

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Shutterfly, worst customer service ever!!! Don't trust these people with what's important, your memories. On December 4 we ordered our Christmas Cards from them, as their website ensured us that we would receive them before Christmas. Well, big letdown, we got them after Christmas so now they are useless. A few weeks after we ordered them, the website confirmed that they were made, but the... Read more

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I had ordered a photo block of my new son and the printes his burthday wrong and blamed it on me and they qont replace it. I will never order from thwm again. $40 i spent amd ita not evwn right. Add comment

100% FULL

I ordered an 8x10 enlargement of a family photo. It arrived with my grandson cut off on the right side and a lot of space on the left side. I sent an email about this to Shutterfly requesting them to redo the enlargement, as the photo I uploaded was perfectly centered. I received a response saying that I had not cropped the photo correctly (it didn't need cropping), that any photos uploaded... Read more

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Made a book and previewed it. Preview was perfect. Ordered it and shared it to myself to make sure how it looks. Got the share and it is NOT right, it looks nothing like the preview!!! Called customer service and waited on the line for 1hr and 15 min, never was connected to an agent!!! I am beyond disappointed with their service. Add comment

Tomorrow is Christmas Eve and I am STILL waiting on Christmas cards promised to me days ago and ordered weeks ago. Every person I wait hours to speak to lies and tells they'll be here THE DAY I speak to them. I've called 4 days in a row. Today, I never even got a call back as requested. They couldn't care less that my cards aren't here, and none of their so-called customer service representatives... Read more

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