2.7
  • Customer service1 votes
  • Shipping policy1 votes
  • Customer service2 votes
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  • 1 day ago
  • Products
  • Photo Book
  • 3
  • REVIEW RATING 4/5

guaranteed delivery 2/12, then 2/13, then 2/17 and again on 2/20. 2/21 they tell me they don't know why glossy pages are jamming the machine but the manager assured me I will have it on the 24th. On the 24th it had a guaranteed delivery now of 26th. Today they emailed me that my book is shipping on the 27th! Oh sure it is! Their customer service is horrible because they have no follow through.... Read more

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  • Feb 03
  • Newspapers & Magazines
  • Zionsville, Indiana
  • Birthday Invitations
  • 22
  • REVIEW RATING 3/5

When last year it took me over 30 days to receive 25 prints (birthday invitations), I thought it was just a UPS problem. Once again, Shutterfly failed and I have waited 18 days to get 20 prints which fit in a larger size envelope and still don't have them (I have received huge boxes faster). After dealing with one rep to see what they could do to get me the prints, a day later, I received another... Read more

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Ordered two items gift. Checked how. My son looks like a poor horse Add comment

  • Jan 09
  • Online Shopping
  • Livermore, California
  • Pictures
  • 16
  • REVIEW RATING 3/5

Placed an order on 1/2/15 - called within 24 hours because the site did not update my shipping address requested. I have been bounced back from Shutterfly from rep to rep - who in which not one person could and still has yet to answer my question or further assist. Basically - Photo's of my child are going to an address in Arizona I do NOT authorize it to be sent too. Post Office in AZ is... Read more

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  • Jan 06
  • Online Shopping
  • New Albany, Indiana
  • Christmas Cards
  • 11
  • REVIEW RATING 4/5

I've spend hours trying to 1.) Get a discount applied that should have been applied when I initially ordered. and 2.) Get a copy of a receipt. It has been a nightmare dealing with shutterfly to apply a discount and get a copy of a receipt after the applied discount. Apparently it is impossible to get a copy of a receipt as stated in a recent chat session "we do not send more than one receipt." ... Read more

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  • Dec 23, 2014
  • Online Shopping
  • Orlando, Florida
  • Holiday Cards
  • 50
  • REVIEW RATING 4/5

My Wife and I completed an order of a bunch of holiday cards from Shutterfly on-line on December 7th. Shutterfly at the time of the order, and subsequently in the e-mail confirmation, informed us that the cards in “that bright orange Shutterfly package will arrive between 2/13/2014 - Thu 12/18/2014”. We were certainly hoping for the earlier dates within that range, but figured that Dec. 18th as... Read more

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  • Dec 23, 2014
  • Products
  • Puyallup, Washington
  • Positive Experience
  • 21
  • REVIEW RATING 4/5

Shutterly did awesome. My book was printed and mailed to me promptly. Watching the tracking, I noticed that the book had been stuck in a town right next to mine for over 9 days, and fedex and the USPS could not tell me where it was. I decided to talk to Shutterfly about it since it was now outside it's expected delivery window, even though it is not their fault, and they sent out a completely new... Read more

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  • Dec 12, 2014
  • Online Shopping
  • Larchmont, New York
  • Christmas Cards
  • 38
  • REVIEW RATING 4/5

Worst company ever They screwed up our Christmas cards this year. They sent our cards in a shutterfly marketing packet, as if my cards were a sample in a marketing materials packet. Most of our friends didn't even know we had a card buried in their ad packet and threw the ad in the garbage. For those who actually opened and found our card, we were incredibly embarrassed that our friends and... Read more

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I have been trying, without success, to log on to my account at Shutterfly. When I go to the contact us site, I put in all the information it asked for , with the exception of an order number, which I can't provide since I cannot log into my account. Please help! Add comment

  • Nov 10, 2014
  • Online Shopping
  • Godfrey, Illinois
  • Photobook
  • 62
  • REVIEW RATING 3/5

I ordered a photobook from Shutterfly and paid $31.99 for expedited service. The website and receipt guaranteed arrival by a specific date. I had been checking their website daily including today when it was supposed to arrive and it continued saying "in production". When it did not arrive today I called customer service. He was unhelpful and rude. He questioned whether I had a copy of the... Read more

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