Shutterfly Complaints and Reviews

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Shutterfly
Main address: 2800 Bridge Parkway 94065 Redwood City CA
, , businessdevelopment@shutterfly.com
  • 26+1 mobile complaints
  • $16.9K claimed losses
  • $627 average
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  • Sep 18
  • Online Shopping
  • Order Shipping
  • 2

I received an email that my "order" (of about 40 prints) shipped on Sep 10... but when I look at the Tracking info, it didn't reach UPS til the 11th, didn't leave there til the 12th... and as of the 15th, was left at the St Louis Post Office. Today is the 18th, and nothing showed up in today's mail. This is worse than 3rd class mail... They could us USPS 1st class mail (not priority) and get... Read more

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  • Jul 17
  • Online Shopping
  • Buffalo, New York
  • Cropped Portrait Delivery
  • 51

I ordered 6-8x10s of a portrait of 12 of our friends as gifts for an event 3 weeks out. I cropped them using their online tool and paid for the order. They arrived a week or so later. I opened the package and found they had been re-cropped and had cut off two friends in the photo. I immediately went online to Shutterfly's customer service chat. The girl credited my account and also gave me free... Read more

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  • Jul 01
  • Online Shopping
  • San Rafael, California
  • Overcharge
  • 31

I received a $10 off offer from Shutterfly as new customer. I applied the code & $10 was deducted from my total. Two days later, my order got shipped & my bill is $10 more than when I checked out. I contacted their CS. The rep. asked me to click on the e-mail that gave me the code, then asked me to click on the fine print at the bottom of the e-mail & then asked me to click on a link... Read more

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  • Jul 01
  • Online Shopping
  • Northbrook, Illinois
  • Worst Customer Service
  • 21

This is my first complaint and I shop online regularly. I am just so bothered by the situation I was faced with that I felt someone needed to know. On Monday June 30th at about 8 pm CST I contacted shutterfly to a resolution to my issue. I won’t bore you with the details of my complaint but let’ just say the Rep Cody was not able to help me so I asked to be transferred to a supervisor. Jasmine,... Read more

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  • Jun 30
  • Online Shopping
  • San Francisco, California
  • Coupon
  • 24

I purchased a coupon and was in the process of making a photo book of my mother who recently passed. Had no problem in uploading photos, was quick and worked well. It was a large book so there were 106 photos. Then went to make the book. First started well. Took my time in placing photos and decorating the pages, selected the Custom Book. Then nothing but problems. First, each action took... Read more

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Shutter fly is ridiculous!!!This *** order was supposed to be canceled!!!My husband called you 2 times and you still haven't!!!We just lost our jobs and we were trying to use a gift card and instead you charged all of it to my husbands cc shame on you!!!! Order Number: 7228465MP Add comment

     

  • Jun 26
  • Shopping
  • Los Angeles, California
  • Late Delivery
  • 24

As a long time shutterfly customer I am completely disgusted with the customer service level of your employees and production facility. I placed an order last WEDNESDAY with rush shipping and was assured my product would be here in time for the following Wednesday....Rewind to yesterday evening...I called your company and was put on hold for 45 minutes before ever receiving a customer service... Read more

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  • Jun 24
  • Internet
  • Nong Khai, Nong Khai
  • Nutrisystem Program
  • 1
  • 1
  • 30

BEWARE!!! SCAMMER BEWARE!!! SCAMMER BEWARE!!! SCAMMER BEWARE!!! SCAMMER BEWARE!!! SCAMMER BEWARE!!! SCAMMER BEWARE!!! SCAMMER WANTED!!! "AKA" as "STEVEN AUSTIN" and "JACK LAZAR" email; "austinsteven41atgmaildotcom, jacklazar6atgmaildotcom" are "SCAMMER" They use posting to scam people to work for free!!! The list I had found under their posting. Please view and read it well, they use this... Read more

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  • Jun 13
  • Photography
  • Shutterfly Fathers Day Collage
  • 10

My kids wanted to make a special collage of photos for their dad for Father's Day. They did a great job & were very excited to give it to him on Sunday. I also ordered a card and a coffee mug. I paid a hefty sum to get it by today (FRIDAY) so we could wrap it up nice,etc. The mug & card came. But the big item? No dice. So many conflicting tracking updates from Fedex. At first, it... Read more

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  • May 02
  • Online Shopping
  • Surrey, British Columbia
  • Shutterfly Card
  • 34

I got a $10 shutterfly card that I wanted to put to use so I could get something with my sons picture on it. I made something, and went to get it shipped to me. When I got to the checkout, and tried to put my shipping information in, it didn't work. The province drop down menu disappeared and I wasn't able to save any of my information. When I emailed customer support, their response was... Read more

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