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2.1 Based on 43 reviews
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  • Customers like
    • Ease of use 3
    • Convenience of photo organization 2
    • Shipping policy 1
  • Customers don't like
    • Customer service 20
    • Shipping policy 7
    • Liers that promised results but gave us nothing 5

Whoever designed the new Shutterfly site should be fired! It is not user friendly. In fact, it is extremely frustrating. I have been a Kodak and Shutterfly customer for 16 years and have gone thru many changes with the sites. Usually I can navigate them just fine after a while, but the new 'shutterfly site it awful! In fact, two of my daughters have decided they don't have time or the desire to use it and they have gone to other sites for... Read more

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There shipping is horrible, it is overpriced and takes 2 weeks to get any product. I use to love them but I'm sick of the shipping my ttaking forever. 10 days after placing my order my product is still not here and is not set to arrive for another 3 days. That is after paying 10 dollars to ship a keychain.

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I have never been so frustrated in developing a photobook via Shutterfly--it is so time consuming--their technology stinks--their systems FADE ALL THE TIME, so it's almost impossible to complete a project--and forget communicating with the ghosts in that company--scary-- In response to their website questions, as you attempt to final your order, I made a mistake and said YES to flat pages--which I realized later was $40!! I have not been able... Read more

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I was automatically switched to the All New Shutterfly in July 2016. Now I can't use my address book to share photos; each email address must be typed in manually. Also, it's no longer possible to choose the album cover photo. I contacted Shutterfly and was told that this is by design. Absolutely incredible that they would do this! It makes Shutterfly incredibly difficult to use. I asked to be put back on the old Shutterfly; I was told... Read more

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So My cousin wanted me to do this offer for her right? It was an offer in which, if a user input a promo code, would have the ability to customize and order a FREE 5x8 Notebook. I agreed, thinking that I would have time to do it, and my workload wouldn't increase. Unfortunately, my workload DID increase, which meant I didn't have time to work on it. She wanted me to make a few photos and designs for her, and with my workload, I only got around... Read more

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Had to give a one star b/c it wouldn't let me give it no stars!!! Long story short. Called at least dozen times to get a refund. My daughter ordered her graduation invites from them. BIG mistake. The pictures turned out VERY blurry and not professional at all. No quality control at all. They said it should have alerted us it would be blurry but she checked and said it failed to do that! They ruined a big part of her only high school graduation... Read more

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Graduation announcements still not here after 2 weeks. The tracking info shows departure of an 8 oz package from Arizona to southern California. Normally this would be 3 days max. Customer service is a joke...asked me to wait another 7 days before calling again. I will dispute credit card charges and put an end to this sick transaction. Never, never, never, never, never, never, never, never never, never, never, never, never, never, never,... Read more

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Ordered a "photo card" to send to family on the holidays. Turned out it was just a photo printed on photo paper. The back had nothing - just the back of the photo paper. I called to talk to customer service and spent over 10 minutes. Offered a 5% coupon- that is less than most coupons I can find online. I was an avid user, ordering products monthly. But your lack of customer service just made you lose a customer. Do yourself a favor and avoid... Read more

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I have used Shutterfly for 10+ yrs. I like their photo book capabilities but their tech division is awful. Their upload apps simply don't work and they know it. They develop these apps that they either don't test or don't care whether they work but when you call customer service they either have no clue, tell you someone from IT will call you (which NEVER happens) or say they know it's a problem but can't fix it. Nice. Shutterfly can afford to... Read more

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In the top photo the caption came on my daughter's face, which was not visible while placing the order. Need a replacement. It's of no use. I received a promo and tried to use it, which was a good deal for me. I am a regular buyer of shutterfly and never of this sort has happened earlier. I am really sad and would really appreciate with a replacement. My email id is Chandra.biswas@yahoo.com and would like to have any kind of corespondent. I can... Read more

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