Submit ›
or
2.1 Based on 35 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Ease of use 3
    • Option of getting a personal album made 1
    • Shipping policy 1
  • Customers don't like
    • Customer service 19
    • Shipping policy 7
    • Liers that promised results but gave us nothing 5

Do NOT use Shutterfly. I WISH I had read the reviews before making a purchase. I had purchased several photo books over the years, but they lost a customer in me and any referrals. I will never use this company again. I received an email for returning customers (to my personal email not junk mail) advertising a special promotion for Mother's Day. It was shipping just in time for Mothers day and 50% off books when order is placed by May 1st at... Read more

Was this review helpful? 0 0

Their app does not allow you to cancel your order and their 30 minute cancellation time frame is ridiculous. I was on hold for over 45 minutes waiting to be helped and then they pulled the "I'm sorry ma'am but we are not able to process your request because it's been over the 30 minute cancellation time"....I wasn't able to be helped because they had high call volumes and the people kept transferring me around like my problem was hard to... Read more

Was this review helpful? 0 0

I ordered a photo pillow for my grandmother for Mother's Day. I paid $30 to have the order expedited so that it would arrive in time for Mother's Day. The evening that the order was supposed to be delivered, I checked the tracking to be sure the item arrived. There was a note from UPS that the item was not delivered because the address was not correct (this is not the case); the note also said they tried to contact the receiver to correct the... Read more

Was this review helpful? 0 0

graduation cards invites was ordered by my grandson and I paid for them with my Visa card and the delivery date of 4/29 to 5/4/2016 has passed and no cards have been received. Unable to track with the tracking number that was provided because tracking services unavailable at this time. My grandson graduates high school on 5/14/2016. Email sent to Ups mail innovations (shipper) with no response. Phone call made to Shutterfly customer service with... Read more

Was this review helpful? 0 0

I've ordered tons of items from shuttergly and despite the inflated shipping costs I have been very happy with the products and my items always arrived early. Until I ordered birth announcements for my son. The announcements were said to have shipped, but after being a week late with no tracking updates I contacted shutterfly's customer service about the issue. After my three emails to customer service about this were flat out ignored, I finally... Read more

Was this review helpful? 0 0

How dismayed I was just last night to find out that the 12x12 family yearbook I had just finished for 2015 was not really going to be a full 50% off...just 50% of THE FIRST 20 PAGES! Now I've been a loyal customer for almost ten years, and have been doing the yearbook annually since 2010. When I have ordered during a discount before it has ALWAYS been for the entire project- not just the first 20 pages! Really cheap on Shutterfly's part, miserly... Read more

Was this review helpful? 0 1

Shutterfly is now being used by West Africa scammers to send money selling E-mail to supposed members . I received two messages claiming I am a member of the website "Family" set up by John (No last name or any other identification) . I was given the options to unsubscribe and report abuse only to find out both are impossible and it is just a way to get you to browse their site and sign up . Add comment

We have ordered from Shutterfly before, easy things like cups and cards, however when we went to make a 'special-offer' photobook it was a week-long disaster. NOTHING is intuitive or common sense but hey, just call customer service...you will get a 'Siri-like" syrupy menu that runs you around in circles and when you click "O" about 50 times you get to an unknowing and truly uncaring "service rep" who is obviously mentally out to lunch! Ask for a... Read more

Was this review helpful? 0 0

Ordered 2 copies of the same vacation book. They didn't have the same pages! One Book was missing 6 pages! Additionally the book colors didn't not match the website very well, I could live with that if it was the only thing. Also the cropping shown on the website didn't match what was printed. Lastly they were delivered quite late from the quoted time (12 days) Read more

Was this review helpful? 0 0

Shutterfly needs to review their "policies" and needs to have customer service for United States customers---ones that actually speak English as their first language. Shutterfly's customer service, quality of photo books and other products have really taken a turn for the worse. I recently ordered some products (photo book and magnets) and am very dissatisfied. Their "specials" and "free" products are not free at all! Their policies really... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Shutterfly.
Filing a new complaint about
×