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2.2 Based on 41 reviews
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  • Customers like
    • Ease of use 3
    • Convenience of photo organization 2
    • Shipping policy 1
  • Customers don't like
    • Customer service 20
    • Shipping policy 7
    • Liers that promised results but gave us nothing 5
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Had to give a one star b/c it wouldn't let me give it no stars!!! Long story short. Called at least dozen times to get a refund. My daughter ordered her graduation invites from them. BIG mistake. The pictures turned out VERY blurry and not professional at all. No quality control at all. They said it should have alerted us it would be blurry but she checked and said it failed to do that! They ruined a big part of her only high school graduation... Read more

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Graduation announcements still not here after 2 weeks. The tracking info shows departure of an 8 oz package from Arizona to southern California. Normally this would be 3 days max. Customer service is a joke...asked me to wait another 7 days before calling again. I will dispute credit card charges and put an end to this sick transaction. Never, never, never, never, never, never, never, never never, never, never, never, never, never, never,... Read more

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Ordered a "photo card" to send to family on the holidays. Turned out it was just a photo printed on photo paper. The back had nothing - just the back of the photo paper. I called to talk to customer service and spent over 10 minutes. Offered a 5% coupon- that is less than most coupons I can find online. I was an avid user, ordering products monthly. But your lack of customer service just made you lose a customer. Do yourself a favor and avoid... Read more

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I have used Shutterfly for 10+ yrs. I like their photo book capabilities but their tech division is awful. Their upload apps simply don't work and they know it. They develop these apps that they either don't test or don't care whether they work but when you call customer service they either have no clue, tell you someone from IT will call you (which NEVER happens) or say they know it's a problem but can't fix it. Nice. Shutterfly can afford to... Read more

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In the top photo the caption came on my daughter's face, which was not visible while placing the order. Need a replacement. It's of no use. I received a promo and tried to use it, which was a good deal for me. I am a regular buyer of shutterfly and never of this sort has happened earlier. I am really sad and would really appreciate with a replacement. My email id is Chandra.biswas@yahoo.com and would like to have any kind of corespondent. I can... Read more

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Horrible customer service. Ordered three exact same small albums at the same time, they were shipped separately which produced brokerage fees charged each time. UPS sucks too. Why rip off your customers? Is it because we had your proprietary discounts for first time customers? We won't be back. Shutterfly sucks plain and simple. You are the worst album publisher out there. You take advantage of people. Your book are really not that great... Read more

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HORRIBLE CUSTOMER SERVICE! WILL NEVER SHOP WITH AGAIN!

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My first experience with Shutterfly was time-consuming, but for the most part easy and enjoyable. Then the next time I tried to create a photobook I ran into all kinds of glitches. Sometimes when there was an attempt to circumvent a pop-up for a premium service, the system would freeze up. Several times certain photos will not save or upload, even though they are non-copyrighted family pictures that I have photographed myself! Some of the... Read more

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transfer all the captions on hundreds of photos taken over the past ten years. Now, I have no way to retrieve information about when and where particular photos were taken and individuals listed. I spent hundreds of hours inputting information on nearly each photo take while on a trip or vacation. All that is now lost. When I asked for help from customer service, the person trying to help me did not have a clue of what I was talking about and... Read more

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Do NOT use Shutterfly. I WISH I had read the reviews before making a purchase. I had purchased several photo books over the years, but they lost a customer in me and any referrals. I will never use this company again. I received an email for returning customers (to my personal email not junk mail) advertising a special promotion for Mother's Day. It was shipping just in time for Mothers day and 50% off books when order is placed by May 1st at... Read more

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