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I order dog tags 12/08/2013 they were schedule to arrive on the 16 and no package. Called customer service twice because the first time I called they were no help and they put me on hold and never returned and the phone hung up.

Called a second time about the matter. Told me my shipment was in Florida on 12/13/2013 and they don't know what happen. That I need to reorder the product and they will reimburse me after I get the project. So I'm not getting my package before Christmas and then I have to turn around and pay for the item again and wait for a reinburstment and no telling when the package will arrive that time.

This is the second time I order from this company and this has happen. Not a happy customer and they don't even try to compensate you for the mishap

Monetary Loss: $17.

Location: Clinton Township, Michigan

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Guest

Did same exact thing to me Ordering for over 10years from shutterfly NEVER AGAIN!!!!!

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