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I am working on a one hundred page photo book form our Alaskan Vacation. I have made many phonebooks and compulsively safe my work every time I change something. I opened my book yesterday, for the first time in a few weeks......had been too busy to work on it. I only...
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#1100780
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I recently tried to set up a Shutterfly account and was notified that my e-mail address already existed in their system. Ok, so I must have set up an account at some earlier time. No problem...but when I asked for a new password the system indicated that my e-mail...
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#1100336
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Their all new shutterfly site is a disaster. Half of my photos are missing the other half are so out of order it would take 10 years to reorgaize themand thats if the site doesnt freeze or crash every ten mins. The false stayements of free photos is very misleading and...
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#1090942
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Shutterfly - Frusterating, time sucking, in user friendly experience.

Shutterfly
#1105422
This site is horrid. Books do not save photos disappear, photos how to be uploaded multiple times, if your account is inactive for a few minutes, it logs you out and everything is lost… The save button is hard to find. there's got to be an easier way than this
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Shutterfly - ETA not accurate

Shutterfly
#1104881
1.5
Details
First time using Shutterfly on my phone. It has been the maximum days for delivering my photos and the order still had not been processed. Will uninstall and not recommend to anyone.
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Advertised vs Delivered
Delivery Service
Price Affordability
Turnaround Time
Shutterfly - Very Scary
1/1

Shutterfly - Very Scary

Shutterfly
#1098735
I received an email from Someone on the Shutterfly shared site. And it said they will kill me. I don't understand. I'm not a member of Shutterfly. Please see the attached.
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Shutterfly - Order status

Shutterfly
#1097097
I have a problem!!!! My order is shipped by aug 15th but i have not received .... so the thing was that I missed the street number in the Shipping addrees .... so i am trying to call you and talk with somebody , now i am overseas and that 888 number doesn't helo me do you have other phone number ir other way to see whats going on about my order ??????
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All this company can do is apologize. I am DONE with them. For 5 years I have ordered from this outfit with no issues. On August 3rd they sent an email saying they were sending my photos to a new account and it would take 24-48 hours, it has been a week. No on there...
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2.3
I liked
  • Products
I didn't like
  • Customer service is the worst
#1087526
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Their shipping charges are outrageous & not justified - one 4 and a half x 5" fridge magnet (total weight 1 or 2 ounces tops) cost $4.99 to ship - if you order 2 magnets shipping is $7.91 - 3 magnets is $10.97 and if you order 10 magnets the shipping charge is an...
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I didn't like
  • Incredibly high shipping charges
#1087081
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I ordered a photo book with a delivery time of July 17-21. I have been told twice by customer service that it will be shipped the next day...and to this day it has not shipped yet. We are past the delivery timeframe and contacting them does no good since they just tell...
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Anonymous
Jen

I am having the same exact issue. So disappointed; especially when everyone told me to use Snapfish but I decided to use Shutterfly.

#1078462
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My order didn't arrive by the guaranteed date. I checked tracking and it was clear to me that my order was lost. (The order needed to travel from NC to SC. When I checked the order was in Missouri and had been several other places as well.) While waiting I contacted...
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2.1
I liked
  • Products offered
I didn't like
  • Customer service
  • False guarantee
#1078251
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My husband and I thought we placed an order 6 weeks ago. We were both on with customer support as well as in front of our computer when we did. It showed the arrival date on June 16, 2017. We paid by credit card. Today I called them asking them where our 20 books are....
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I didn't like
  • Blaming others
  • Getting charged and not receiving
#1072279
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among other things I hate about Shutterfly---you can sign up on line but you can't delete or deactivate your account on line! They say you have to call in or use chat......BUT if you use Chat they say it can take 72 hours or more! .....just to deactivate your account....
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#1069105
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Do not believe Shutterfly's promise to keep all your stuff forever. That is a lie. Last week I signed on to retrieve some old projects and find that every single thing I ever did with them is no longer there. No cards, no books, nothing. I complained, with really no...
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2.9
I liked
  • Quality of their products
I didn't like
  • Do not keep promises to save all projects
#1061909
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