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2.1 Based on 46 reviews
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  • Customers like
    • Ease of use 3
    • Convenience of photo organization 2
    • Shipping policy 1
  • Customers don't like
    • Customer service 20
    • Shipping policy 7
    • Liers that promised results but gave us nothing 5
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Used to love them. Something has changed. I ordered a photo book over a month ago and it just arrived - over a FULL WEEK past the estimated arrival date. Too late for the wedding gift it was for - over $40 down the drain, not to mention the hours it took to make the book. Used to be a loyal customer but after not ordering for about a year and having this kind of experience - I think I'll look elsewhere. Read more

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The new Shutterfly is terrible. The new site has severe problems loading and tonight it won't even let me log in. I was making a calendar and put a lot of work into it 2 days ago. There was an email for 2 free gifts and calendar was one. It just kept messing up. When I tried saving it I got all sorts of error messages. All my work lost. Yesterday I opened site again and tried to re-create the calendar and again it wouldn't save. I... Read more

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I spent an entire afternoon and night creating a calendar on Shutterfly. I tried to preview it after the first two hours work, and I got the notice that that service was not available and all of my work had disappeared. I re-did it, saving everything carefully along the way. All was working well and it previewed nicely. Finally finished and when I try to add it to my cart, that same dreadful message telling me that service is temporarily... Read more

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Absolutely horrible. Got 2 $20 off promo codes from David's bridal for spending so much there. Just used one and it won't let me use the other one because you can only use one of those ones per household ever, in your lifetime of living where you live. I call to ask what to do. They say to have it go to a different address. I had it go to my friends and even had her put it on her card and when I enter the promo code it says "already used"!!!!!... Read more

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I had a Shutterfly premium video and suddenly without warning they scrapped it off. Eventually, I think it is illegal to do that without informing customers since I paid for that. I could not upload new videos for 6 months now. They said that happened because they have a new platform but I don't know what is their plan for not transfer our site to the new platform; what they explain didn't buy since my feeling is that they ignore old customers... Read more

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I have been a Shutterfly user for many years and now they seemed to have destroyed all its good features. After a few weeks of vacation, I logged in to upload photos to eventually make a printed book. But WOW I can't seem to be able to make an album. The default used to be uploading to a named album and now the photos go into some cloud by assumed date. How do you "add" them to an album efficiently if there is no indication as to which ones have... Read more

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Why must all good things come to an end?? 3 steps before- login, click get photos, upload photos, the album was up and ready to actually edit. Oh, and if I wanted to edit a pic, right click, and my options to move or delete or add text were RIGHT THERE on the actual picture I wanted to change! Now I am dealing with a timeline, because someone made an assumption that all pics must be uploaded in order by date. Some people organize pics the way... Read more

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Whoever designed the new Shutterfly site should be fired! It is not user friendly. In fact, it is extremely frustrating. I have been a Kodak and Shutterfly customer for 16 years and have gone thru many changes with the sites. Usually I can navigate them just fine after a while, but the new 'shutterfly site it awful! In fact, two of my daughters have decided they don't have time or the desire to use it and they have gone to other sites for... Read more

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There shipping is horrible, it is overpriced and takes 2 weeks to get any product. I use to love them but I'm sick of the shipping my ttaking forever. 10 days after placing my order my product is still not here and is not set to arrive for another 3 days. That is after paying 10 dollars to ship a keychain.

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I have never been so frustrated in developing a photobook via Shutterfly--it is so time consuming--their technology stinks--their systems FADE ALL THE TIME, so it's almost impossible to complete a project--and forget communicating with the ghosts in that company--scary-- In response to their website questions, as you attempt to final your order, I made a mistake and said YES to flat pages--which I realized later was $40!! I have not been able... Read more

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