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Do not believe Shutterfly's promise to keep all your stuff forever. That is a lie. Last week I signed on to retrieve some old projects and find that every single thing I ever did with them is no longer there. No cards, no books, nothing. I complained, with really no...
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2.9
I liked
  • Quality of their products
I didn't like
  • Do not keep promises to save all projects
#1061909
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I ordered a photo book of my 90 year old mother's trip to Russia. Delivery date was quoted as June 5 to 9. June 5 a called snd spoke with customer service rep. She assured me the book would be delivered by June 9 and upgraded to next day delivery. June 8 I again spoke...
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1.0
I liked
  • User friendly website
I didn't like
  • Delivery status
  • Unresponsive customer service
#1058747
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I wanted to create a photo book for my son for his high school graduation present. After working on it for several weeks and finding the perfect pictures for each page, I attempted to put it in my cart. Something went wrong during that process, so I tried to go back...
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1.0
#1056735
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Shutterfly - Wrong title name on my photo book

Shutterfly
#1066679
1.3
I made a photo book online and it was a gift for my husband. Instead of saying our blessed family , shutterfly put summer vacation. I am beyond frustrated because it took me so long to figure it out and to be shipped
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Shutterfly - Sooooo slowwweww

Shutterfly
#1066085
This website has become so slow and cumbersome that I want to start using a new site. It takes double the amount of time it should to make a photo book.
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Shutterfly - Lost package.

Shutterfly
#1047695
2.8
I ordered a puzzle and it says that the package arrived but I never got it. It wasn't in my mailbox nor my porch.
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Shutterfly - Never received order

Shutterfly
#1045973
2.1
I paid $29.99 for expedited shipping no updates still do not have photo book long wait times for customer service poor customer service do not us Shutterfly!!
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I have used the Shutterfly site for at least 10 years & have had nothing but excellent results. Now that it's improved it is clearly the most difficult, counter intuitive piece of garbage imaginable. Tasks that were so simple, such as rearranging photos in an album,...
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1.0
#1056326
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Attempted to use this company after receiving a special offer after purchasing wedding dress. Ordered on premium cardstock for my wedding, after being unhappy with what they classified as "save the dates". Turned out to be cheap picture copies that they actually give...
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1.6
#1051124
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I placed an order with ShufferFly and when I received my shipping confirmation, I noticed they had the wrong address. I called ShufferFly to verify my address and they indeed had my current address, but inadvertently sent my merchandise to another address. I asked the...
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1.1
I liked
  • User friendly website
I didn't like
  • Customer service
#1049403
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I ordered graduation announcements for my son and paid for the guaranteed delivery time. They did not come in on the guaranteed date and when I called the customer service was not good. She said they did everything on their part to get them out on time and it was UPS's...
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#1047425
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I ordered photos for a Graduation party and they never updated the shipping status. When I contacted them they told me they would redo the order, but it would not arrive on time. They are not a comp any that cares about their products or their customers. They simply...
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#1045296
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Website and app are both super buggy. So many issues that I wasn't able to order a scrapbook through either one of them. The app allowed me to create the whole book, but then wouldn't allow me to upload it to actually order it. All of that work for absolutely nothing!...
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1.8
#1022686
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I have been struggling for days to create a simple photo book on Shutterfly's failure of a website. The site arbitrarily logs me out while I am working. It has a load folder button. So, you would think you could click that, go to bed, and get up to find the folder...
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1.0
I didn't like
  • Site does not work
#1018447
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