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2.0 Based on 59 reviews
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  • Customers like
    • Ease of use 3
    • Convenience of photo organization 3
    • Rearranging of photos on share site easier 2
  • Customers don't like
    • Customer service 20
    • Shipping policy 7
    • Liers that promised results but gave us nothing 5
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Using the most popular smartphone (iPhone) I was surprised to learn how poor the mobile experience is. When you click a product to learn more, instead of a description of the product etc it only allows you to start customizing. Why would I purchase a product without being able to read what it is?

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I ordered 100 invitations for my baby shower 2 weeks ago. They were supposed to come with 100 envelopes. They only sent me 66 envelopes. And 4 envelopes that didn't even fit. I called customer service and they tried to offer me a coupon. Well I didn't want a coupon I wanted me product. They then proceeded to tell me that they don't know when I would get my envelopes. So I would either have to wait or spend more money. They eventually offered me... Read more

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I discovered today all the captions I have worked hard to include in my 8000 pictures are all gone. Shutterfly upgraded the account to their new system, which does look a lot nicer. But for some strange reason, they decided to skip the functionality to include existing captions in the new system. And the iPhoto uploader tool puts captions in the place they used to go which means that any captions uploaded now are all lost during upload. So they... Read more

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I hate the shutterfly ap for the iPhone. It has become impossible to download; therefore rendering it completely useless for storage of photos from my iPhone. It started out as a great idea, and has turned into a GREAT TIME SUCKER. I'm over waiting for an AP. two thumbs down for shutterfly .

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Three out of the four items I recently ordered from Shutterfly were not correct when I received them. Pictures were sideways on my Christmas cards, my calendars were missing pictures, and my photo book had pages stuck together with glue. There is obviously no quality control at all or someone would have caught these mistakes. Everytime I have called, they have put me on hold while they try to "resolve the issue" (in which they never act like... Read more

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I haven't had much trouble with shutterfly in the past, but kodak gallery had a lot better functionality, and that was a bunch of years ago. The technology should be getting better, not worse. I am trying to make a calendar for a Christmas present, and I keep getting error messages when I try to save. I finally get the whole thing done, and I get an error message, and suddenly the whole thing is gone, and I can't see any of my projects. I... Read more

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To say the least, choosing Shutterfly was not worth the money. I ordered a sample save the date which was to arrive in a week. When I did not receive the sample within the time frame given, I checked the tracking and it seemed to be lost in the mail. I was already pressed for time, since the save the dates should have gone out a month ago. So, I called customer service and asked that another sample be sent, they told me it would be another week.... Read more

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FIRST & LAST TIME TRYING SHUTTERFLY!!! I tried to make a wedding album today and much to my disappointment I gave up. This website absolutely sucks. I consider myself pretty savvy on a computer but I could not arrange pictures, view pages, nothing!! The one and only time I got it to cooperate, I could never get back to that point. Hard to navigate, not user friendly at all!! A complete waste of my time. Y'all better consider a complete... Read more

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Not happy. Pictures had text bubbles over faces . I would not have placed an order like this. When I called customer service they said that's how it was placed and offered me reprint at 50% . They are offering 50% online now for all. I have ordered from them before and they apparently don't take care of customers. They should have replaced at no extra charge. Will order from another company from now on. Read more

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I would like to start by saying this is not my only time ordering from Shutterfly. I've ordered various labels, shirts, hats, etc over the years. I had one experience a couple years ago where they messed up my order. I called customer service and I had a new correct order on my front porch within three days YEAH! Fast forward to now. I placed an order for 10 xmas cards back in October. I got a notice the next day saying the order was... Read more

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