I selected Christmas card that price was in red $1.59. I personalize cards with my photos. I was planning to take advantage of the special promo that was emailed to me: 40% off and free shipping after you spend $49. When I added everything to the cart I was so...Read more
I have been trying to get help and information on making a book, all I kept getting was your email is not coming up..how stupid is this my email I have had for over 5 years and everyone has it..I got nowhere..what a shame you lost a customer and anyone I can tell about...Read more
I didn't like
- Lousy customer service
Spent two hours today putting together photo Christmas cards to get the 50% off on cards that expires today. The card I selected had a price of $.79 per card in red right under it. Envelopes were $.24. I uploaded a photo and proceeded to check-out where now my cost per...Read more
Shutterfly - Wasted and frustrated time
I have spent hours on this website, YET AGAIN. If you click back to edit a photo ,remove or add ,erases everything. Keep your coupons because your website is useless- going elsewhere. I wish I had the time back that I’ve wasted
I was a delighted and consistent repeat Tiny Prints consumer for many years. I’m gravely disappointed that I have to use Shutterfly now. Their website is terrible. It has so many glitches and is so NOT user friendly. It could take you hours to create a simple project because of their faulty website. I’m now going elsewhere to buy cards, stationary and prints.
Shutterfly - Frusterating, time sucking, in user friendly experience.
This site is horrid. Books do not save photos disappear, photos how to be uploaded multiple times, if your account is inactive for a few minutes, it logs you out and everything is lost… The save button is hard to find. there's got to be an easier way than this
Shutterfly - ETA not accurate
First time using Shutterfly on my phone. It has been the maximum days for delivering my photos and the order still had not been processed. Will uninstall and not recommend to anyone.
I just got off the phone without Nikki from customer service and she was absolutely the most rude employee I have ever spoken to from you company. If I ever have to deal with her again I will get these products somewhere else. She was short with me, condescending and...Read more
I have never had such an experience as the shutterfly website. I earned many products from my coke rewards account and EVERYTIME I've tried to create and redeem my products it has been a very frustrating failure! The worst part is I live on a fixed income and I saved...Read more
I didn't like
- New shutterfly website
- Ease of site use
I receive emails from this company every day and I have never inquired about their services nor do I need them. I have never looked them up or had an account. There is no unsubscribe option listed at the end of the email. I sent them an email through their website to...Read more
I cannot reach my pictures on my PC. Nothing happens. When I go to my IOS, I can click on "albums" get the one I want. However, ALL my photos upload. I cannot reach the albums themselves. Customer service is non responsive. When I first filed a complaint, I was told to...Read more
I ordered a book for a client in Peru. It was supposed to be forvrecruiting purposes. Thevpictures were not sharp like the ones I sent. I use to use My Photographer and always had excellent results. ZShutterfly bought them out. Unfortunately I have give this book to...Read more
I Spent 5 hours on their interface developing a gift - a photo book- for my wife on September 17th. Was told it would take a week then ship. It's October 5th now. In communication I've been told "Oh it must be lost in the mail- we'll re-ship". Reshipping didn't happen...Read more
I didn't like
- Unresponsive customer service
- Customer service is the worst
- Mistakes in order fulfilment
I've tried, on several occasions, to make/order some different canvas prints. I've somehow successfully ordered a calendar with family photos. I've spent untold hours on their shitty website. It is extremely difficult to navigate and is not even close to intuitive. As...Read more
I didn't like
- Ability to downsize or resize images to fit a certain scale
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