Anonymous
map-marker Charlotte, North Carolina

Shipping costs

I have been a Shutterfly user for a few years and their recent changes in their shipping costs are ridiculous they are charging per product ordered and the packaging to shipping them in and whether or not it can be shipped in one order. I called customer service and complained about the cost going from 7.95 for economy shipping to 15+ and then in 2 weeks time to 22.75 for 5 items all of which didn’t weigh much.
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Benson Llj

Not reciving order

It was suppose to arrive two days ago and I haven’t received it. And the message keeps saying closed. Even though everything says you are open on Saturdays.
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Kiri Uhz
map-marker Baton Rouge, Louisiana

Trying to get help but can’t get no one on phone

I placed a order and I got the money taken out of my account will the package was send and got delivered yesterday and I got money taken out of my account again I want to know why I am getting charged twice
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Michelle W Zwo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Problem with photos loading blocking me from checking out

When i try to check out, it says preparing photos, then it says retry or later and i can't check out
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Reason of review:
Bad quality
Bridget M Gyc
map-marker Warwick, Rhode Island

Customer Service is Terrible

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*** customer service. Won’t respond to my request for a full refund. Trying to redirect me to discounts on new orders when can’t resolve issue on old ordere
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Tracy T Dtq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Redwood City, California

$27 to ship a puzzle, notepad and plaque???

Shutterfly - $27 to ship a puzzle, notepad and plaque???

I used to be able to take advantage of current promotions and the shipping was reasonable. Now it seems like they make the product "free" but shift the expense to the shipping cost.

There is no way the cost to ship a puzzle, plaque and notepad is $27. It's delivered via USPS and I know they offer flat rate shipping not to mention price breaks for bulk mailing. You're losing a long time customer Shutterfly. Shame on you.

I've noticed there's an increased shipping charge for all items, even two 8x10s.

It's not worth purchasing any item through Shutterfly at this point. I'll wait until one of the competitors has a sale or free shipping offer and patronize them instead.

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Reason of review:
Pricing issue

Preferred solution: Let the company propose a solution

1 comment
Guest

Completely agree!!! So disappointed. Unfortunately I have just deleted my LONGTIME Shutterfly app.

Chris Sfq
map-marker Hartford, Connecticut

Lack of Response and Receipt of 1st order

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I downloaded the app on my phone and placed my first order, I was of course charged and never received my 1st book. After a month in trying to resolve this issue I tried to cancel my account both to no avail.

I receive automated instant responses but no action.

At this point I would like to cancel my account. In trying to do so I realized there is no easy way to cancel, or even an account number to reference other than my name.

I would be thrilled to cancel my order and just don't know how much more effort I can put into repeatedly trying to contact groovebook. I was so excited and all to be quickly disappointed.

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Reason of review:
Poor customer service

Preferred solution: Cancel Account

Rickey B Jcc
map-marker Reno, Nevada

The fat asian man from Arizona who did the orietation

He had the nerve to explain his asian grandfather in the south fought with the Confederate to keep blacks as slaves. He smelled of sweat and roast beef. Really big and he drink like 3 brisk ice t's . Who was he trying to disrespect. Downtown reno office.
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Elena Lij
map-marker Cambridge, Massachusetts

Can’t check out

I’ve been trying to check out and it won’t let me. It’s very frustrating.
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Reason of review:
Damaged or defective
Anonymous
map-marker Fort Wayne, Indiana

Unprofessional service, lies & unreliable

Worst experience ever. I ordered a book and paid for expedited service for delivery on 15th November.

Todate (18th), the status is still reading "in production", despite 4 prior calls the previous week and emails. Customer service promises coupons and promos and next one receives a feedback survey, maybe to give good feedback to whoever offered a promo. Shutterfly is a scam. It is the second time experiencing this, and being given the same excuse that the book had to be re-printed.

My first order was almost $300.

The second was about $55 and the third $57. They have definitely lost a client and many more ahead.

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Yvonne N Jaq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Print orders do not move over to CART when directed

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Once again the website is quirky. I had same issue last order as well as my recent a few minutes ago.

I spend good time on noting how many copies I want for each print and the sizes, then hit order or 'send' and nothing shows up in the CART. All my hard work disappears. I've been with the company for 25 yrs, so its not like I don't know what I am doing.

I spend extra time going back editing the text that will show up on back of prints: I delete the current date and hand type the DATE TAKEN. I only continue with the company because it still DOES put image name on the back of prints which is a good policy for archival reasons.

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Loss:
$1
Pros:
  • It puts image name on back of prints
Cons:
  • Ordering prints has become a nightmare - quirky website
Reason of review:
Order processing issue

Preferred solution: Let the company propose a solution

Tiago C Snt
map-marker Melbourne, Victoria

Shutterfly, my worst experience on e-commerce ever

Hi,

My name is Tiago, I've ordered a photo book on 4/Set/2018 with Shutterfly (for my regret). They informed the estimated arrival date between 24/Sep to 28/Sep.

Today is 1st of October and I don't have my book. I reached them through chat, they said that they CAN'T TRACK where is my book and they asked if I want that they send another one. For my surprise, even when I explained that the book was a gift to my wife's birthday (27/Sep) and also for our anniversary (24/Sep), they HAVEN'T SAID/DONE anything different then say sorry and that's it.

After this first chat, I have been trying to reach them again in the 24/7 chat with NO ONE IN QUEUE, but none of the staff is picking my chat.

My first and last purchase using these guys. As a customer this was the worst experience that I had in my whole life. How can a company keep doing business in that way?

I bought it 20 days in front just to guarantee that no issues with delivery will happen, but look at the result...

I don't know what I say to my wife... They have ruined two special dates of my life!

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Loss:
$150
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

Totally unprofessional. My order still reflects delivery on 15th November, having paid for expedited service.

However the status shows the work is in production. This is the second time I am experiencing this and even after calling 4 times and sending emails, I get the same message that the book had to be reprinted.

Shutterfly is pretty unreliable and very unprofessional. Totally disappointed.

Talasia Ban
map-marker Louisville, Kentucky

My order doubled

I ordered 3 gifts yesterday morning but when I hit place order my cart erased and something popped up that said there has been a mistake. So, a couple of hours later I completed the exact same order and when I hit place order everything went great. However, I got two email confirmations for both orders so I need one order deleted and money back for one of the orders. I’ve tried calling but the machine wasn’t understanding my problem. Thanks so much.
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Anonymous
map-marker Fargo, North Dakota

Very hard to do

Why do the pictures disappear and why cant I get them in the order I want. Very very hard to do.

I do not like the way you arrange them. Can I number them in the way I want and will you then arrange them . Guess I just cant do it. Pictures disappear, the ones I don't want you put on the wrong page.

You keep coming up with the prices. I am willing to pay whatever but want it the way I want … not one from 50 years ago, one now and whatever. Could you possibly help me? cdfargo@***.com.

No I do not think I can finish it. And I do not have the wrong password or email address. cdfargo@***.com password Annika.

Help me. I want to do this book.

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Sofia F Knj
map-marker Fort Mill, South Carolina

Twice missed special events

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Zipcode off by one digit caused month delay. They corrected the address of record. Just order again, same issue. Now another birthday without a present. UPS is no better. You would think they could figure it out instead of bouncing it all over NJ. Wtf
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