Not resolved

I've had problems since I placed my order last week the mobile-friendly app will not allow you to use your gift certificate which I don't think makes any sense and how you only can use it on the actual website but what's more frustrating is I paid extra for shipping and the prints got lost in the mail and the customer service that I received when I had talked to from the very beginning we're not so friendly luckily I had 2 really nice girls to help me through it but the first two people that I had talked to were extremely rude I do not remember their names I will not order from this website again I believe it's a lot more harder than what it should be I am not happy at all.

Product or Service Mentioned: Shutterfly Free Prints Photo Books Cards Gifts Mobile Application.

Reason of review: Damaged or defective.

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