I discovered today all the captions I have worked hard to include in my 8000 pictures are all gone. Shutterfly upgraded the account to their new system, which does look a lot nicer.
But for some strange reason, they decided to skip the functionality to include existing captions in the new system.
And the iPhoto uploader tool puts captions in the place they used to go which means that any captions uploaded now are all lost during upload. So they released a new system to users that is much nicer in a lot of ways but they have intentionally omitted a feature that was very important to at least some users.
Reason of review: Loss of service.
Preferred solution: Let the company propose a solution.