Not resolved

Shutterfly completely messed up the cropping on my 2017 holiday cards. They admitted to the mistake and insisted on only giving me a 50% off code for another order in the future.

I can get that at in a nanosecond, with the rest of the world! Next email offered me a full credit for price paid into a Shutterfly account to spend on whatever I wanted at Shutterfly. About 5 emails later they FINALLY offered me a refund but I have to ship the cards (that they screwed up) back to them and I have to pay shipping?? Very poor quality cards and extremely poor customer service.

Do not use Shutterfly for ANY reason!

They will screw up your cards (that you spend hours on to get just right) and offer you little or no customer service and compensation, even after they admit their mistakes. BEWARE!!!

Product or Service Mentioned: Shutterfly Postcard.

Reason of review: Damaged or defective.

Monetary Loss: $80.

  • liars
  • poor accountabilty
  • refund complaint
  • SHADY business
  • Rude And Disrespectful People
  • Poor Quaility
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