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I am working on a one hundred page photo book form our Alaskan Vacation. I have made many phonebooks and compulsively safe my work every time I change something. I opened my book yesterday, for the first time in a few weeks......had been too busy to work on it. I only...
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#1100780
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I recently tried to set up a Shutterfly account and was notified that my e-mail address already existed in their system. Ok, so I must have set up an account at some earlier time. No problem...but when I asked for a new password the system indicated that my e-mail...
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#1100336
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Their all new shutterfly site is a disaster. Half of my photos are missing the other half are so out of order it would take 10 years to reorgaize themand thats if the site doesnt freeze or crash every ten mins. The false stayements of free photos is very misleading and...
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#1090942
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Shutterfly - Very Scary
1/1

Shutterfly - Very Scary

Shutterfly
#1098735
I received an email from Someone on the Shutterfly shared site. And it said they will kill me. I don't understand. I'm not a member of Shutterfly. Please see the attached.
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Shutterfly - Order status

Shutterfly
#1097097
I have a problem!!!! My order is shipped by aug 15th but i have not received .... so the thing was that I missed the street number in the Shipping addrees .... so i am trying to call you and talk with somebody , now i am overseas and that 888 number doesn't helo me do you have other phone number ir other way to see whats going on about my order ??????
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Shutterfly - BUY STUFF!

Shutterfly
#1092322
This app is nothing but links to buy pictures. Just want to view shared pics but all links lead to BUY STUFF!
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Shutterfly - App not working

Shutterfly
#1087048
2.4
Details
After countless hours creating 3 books, they are all lost due to a problem connecting the photo story app. Do not use this service!
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
All this company can do is apologize. I am DONE with them. For 5 years I have ordered from this outfit with no issues. On August 3rd they sent an email saying they were sending my photos to a new account and it would take 24-48 hours, it has been a week. No on there...
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2.3
I liked
  • Products
I didn't like
  • Customer service is the worst
#1087526
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Their shipping charges are outrageous & not justified - one 4 and a half x 5" fridge magnet (total weight 1 or 2 ounces tops) cost $4.99 to ship - if you order 2 magnets shipping is $7.91 - 3 magnets is $10.97 and if you order 10 magnets the shipping charge is an...
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I didn't like
  • Incredibly high shipping charges
#1087081
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I ordered a photo book with a delivery time of July 17-21. I have been told twice by customer service that it will be shipped the next day...and to this day it has not shipped yet. We are past the delivery timeframe and contacting them does no good since they just tell...
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Anonymous
gary

I had same issue- I spent 5 hours working in a project for my wife- time i can't get back- told twice it was shipping- absolute nightmare. Never again- don't waste your time ...

Anonymous
Jen

I am having the same exact issue. So disappointed; especially when everyone told me to use Snapfish but I decided to use Shutterfly.

#1078462
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My order didn't arrive by the guaranteed date. I checked tracking and it was clear to me that my order was lost. (The order needed to travel from NC to SC. When I checked the order was in Missouri and had been several other places as well.) While waiting I contacted...
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2.1
I liked
  • Products offered
I didn't like
  • Customer service
  • False guarantee
#1078251
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My husband and I thought we placed an order 6 weeks ago. We were both on with customer support as well as in front of our computer when we did. It showed the arrival date on June 16, 2017. We paid by credit card. Today I called them asking them where our 20 books are....
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I didn't like
  • Getting charged and not receiving
  • Blaming others
#1072279
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among other things I hate about Shutterfly---you can sign up on line but you can't delete or deactivate your account on line! They say you have to call in or use chat......BUT if you use Chat they say it can take 72 hours or more! .....just to deactivate your account....
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#1069105
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Do not believe Shutterfly's promise to keep all your stuff forever. That is a lie. Last week I signed on to retrieve some old projects and find that every single thing I ever did with them is no longer there. No cards, no books, nothing. I complained, with really no...
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2.9
I liked
  • Quality of their products
I didn't like
  • Do not keep promises to save all projects
#1061909
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