Contact Information

Shutterfly Phone Numbers

Toll-Free Number:

  • (888) 225-7159

Customer Service:

  • (888) 225-7159
  • (877) 284-9610
  • (916) 445-1254
  • (800) 952-5210
Write review

does not support this feature.

Currently you can call only US numbers.

Corporate Office Address:

Shutterfly, Inc.
2800 Bridge Parkway
Redwood City, California 94065
United States



Other Info:

Phone Hours:

Mon - Fri: 6:00 AM - 8:00 PM PT
Saturday: 7:00 AM - 5:00 PM PT
Sunday:  9:00 AM - 7:00 PM PT

Help in Social Networks:

Summary of Shutterfly Customer Service Calls

06:12 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Shutterfly to Ask about:

Shipping and Delivery Question:

  • “Shipment”
  • “Wrong shipping address”
  • “Wrong order” , Review # 1761005

Request for Information Question:

  • “Few questions before finishing a photo book”
  • “Questions Concerning calendar I am working at one”
  • “Can I change the shipping speed on my order after I have placed it?”

Cards Question:

  • “Mistake on cards”
  • “Cards”
  • “More X-Mas cards”

Payments and Charges Question:

  • “About my payment”
  • “Charged wrong for order”
  • “Promo code” , Review # 1548018

Product/ Service Question:

  • “Found photos with no address. I work for the USPS” , Review # 1753488
  • “My order arrived wrong” , Review # 1748961
  • “Taking ohtoga from my photo book and using them in a calendar without reselecting the photos”

Return/ Replace Question:

  • “Please replace my calendar”
  • “Need to change an order”
  • “Return”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Need to cancel order”
  • “I want to cancel my order”

Refund Question:

  • “Refund”

Account Question:

  • “I can't log in”
  • “Can not login”
  • “Account info”

Website/ Application Question:

  • “Website problems”

Other Question:

  • “Can't place order”
  • “Help with making a photo book”
  • “Want to make a change to an order I just placed”

Shutterfly Rating Stats

1.9 out of 5 stars
based on 210 reviews
See all 397 reviews

Rating trend


Shutterfly Delivery Policy
To read more:
Top Shutterfly Services

Shipping Service, Customer Care, Delivery Service

Top Shutterfly Products

Website, Photo Book, Coupon

Shutterfly Pros and Cons

Pros: Convenience of photo organization, Way it used to be, Photobooks, Photo print quality, Ease of use

Cons: Customer service, Ease of site use, Unresponsive customer service, Blaming others, Shipping policy

Related Companies

Wedding Paper Divas, Groovebook, Tiny Prints, MyPublisher, BorrowLenses


Shutterfly is an online personal publishing service. Shutterfly makes it possible for millions of people to express themselves in various ways by turning their photos in amazing keepsakes. Shutterfly allows users stay connected with their families and friends and share any pictures they want. Moreover, Shutterfly allows consumers creating their own photo albums, free personalized websites and greeting cards. Shutterfly is exactly what you need if you are a creative person Millions of users already enjoy amazing opportunities offered by Shutterfly. Shutterfly guarantees all your photos will be safe, so you don't have to worry if they suddenly get deleted from your PC.

Shutterfly reviews and complaints

Shutterfly is ranked 19 out of 182 in Printing category

Area Served


Payment Methods


Edit Description

Shutterfly Stats

Filter Reset Filter by range.
  • Day
  • Week
  • Month
Level of detail.

Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

Compare Shutterfly to

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

248 reviews
72 reviews
145 reviews

Write a review
Do you have something to say about Shutterfly? What happened? What can we help you with?
Submit review Don't show this popup