Contact Information

Shutterfly Phone Numbers

Toll-Free Number:

  • (888) 225-7159

Customer Service:

  • (888) 225-7159
  • (877) 284-9610
  • (916) 445-1254
  • (800) 952-5210
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Corporate Office Address:

Shutterfly, Inc.
2800 Bridge Parkway
Redwood City, California 94065
United States

Fax:

650-362-9308

Other Info:

Phone Hours:

Mon - Fri: 6:00 AM - 8:00 PM PT
Saturday: 7:00 AM - 5:00 PM PT
Sunday:  9:00 AM - 7:00 PM PT
legal@shutterfly.com

Help in Social Networks:

Summary of Shutterfly Customer Service Calls

343 TOTAL
CALLS
47% SUCCESSFUL
CONNECTIONS
06:12 AVG CALL
DURATION
28% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Shutterfly to Ask about:

Shipping and Delivery Question:

  • “Shipment”
  • “Wrong shipping address”
  • “Wrong order” , Review # 1761005

Request for Information Question:

  • “Few questions before finishing a photo book”
  • “Questions Concerning calendar I am working at one”
  • “Can I change the shipping speed on my order after I have placed it?”

Cards Question:

  • “Mistake on cards”
  • “Cards”
  • “More X-Mas cards”

Payments and Charges Question:

  • “About my payment”
  • “Charged wrong for order”
  • “Promo code” , Review # 1548018

Product/ Service Question:

  • “Found photos with no address. I work for the USPS” , Review # 1753488
  • “My order arrived wrong” , Review # 1748961
  • “Taking ohtoga from my photo book and using them in a calendar without reselecting the photos”

Return/ Replace Question:

  • “Please replace my calendar”
  • “Need to change an order”
  • “Return”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Need to cancel order”
  • “I want to cancel my order”

Refund Question:

  • “Refund”

Account Question:

  • “I can't log in”
  • “Can not login”
  • “Account info”

Website/ Application Question:

  • “Website problems”

Other Question:

  • “Can't place order”
  • “Help with making a photo book”
  • “Want to make a change to an order I just placed”

Shutterfly Rating Stats

1.9 out of 5 stars
based on 210 reviews
See all 397 reviews

Rating trend

About

Shutterfly Delivery Policy
To read more: https://www.shutterfly.com/shipping/
Top Shutterfly Services

Shipping Service, Customer Care, Delivery Service

Top Shutterfly Products

Website, Photo Book, Coupon

Shutterfly Pros and Cons

Pros: Convenience of photo organization, Way it used to be, Photobooks, Photo print quality, Ease of use

Cons: Customer service, Ease of site use, Unresponsive customer service, Blaming others, Shipping policy

Related Companies

Wedding Paper Divas, Groovebook, Tiny Prints, MyPublisher, BorrowLenses

Summary

Shutterfly is an online personal publishing service. Shutterfly makes it possible for millions of people to express themselves in various ways by turning their photos in amazing keepsakes. Shutterfly allows users stay connected with their families and friends and share any pictures they want. Moreover, Shutterfly allows consumers creating their own photo albums, free personalized websites and greeting cards. Shutterfly is exactly what you need if you are a creative person Millions of users already enjoy amazing opportunities offered by Shutterfly. Shutterfly guarantees all your photos will be safe, so you don't have to worry if they suddenly get deleted from your PC.

Shutterfly reviews and complaints

Shutterfly is ranked 19 out of 182 in Printing category

Area Served

USA

Payment Methods

PayPal

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Shutterfly Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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