Shutterfly Phone Numbers and Emails

Toll-Free Number:

  • (888) 225-7159

Customer Service:

  • (888) 225-7159
  • (877) 284-9610

Shutterfly Emails:

Customer Service
Investors/ Franchising
Privacy Inquiries
Press Inquiries
More phone numbers and emails Less phone numbers and emails

Shutterfly Contact Information

Shutterfly Website:

Shutterfly Online Chat:

Corporate Office Address:

Shutterfly, LLC
2800 Bridge Parkway
Redwood City, California 94065
United States

Other Info (opening hours):

Customer Support Hours:
Weekdays: 7:00 am - 5:00 (pm PST)
Weekends: 8:00 am - 4:00 (pm PST)

24 Hour Support


+1 (650) 362-9308
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Shutterfly Rating Based on 332 Reviews

Rating details

more details
Customer service
Product or Service Quality
Turnaround Time

Rating stats

Rating trend

Summary of Shutterfly Customer Service Calls

06:18 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Shutterfly Customer Service?

Shipping and Delivery Question:

  • “Received wrong item need label to return item!”
  • “Didn't get my order”
  • “Did not get my whole order”

Request for Information Question:

  • “Pricing question”
  • “Logo question”
  • “I need to talk to a human being. I chatted with Keisha about how to find the paradigm for a Birthday card 5x7 vertical folded upload your own and when I tried to do it it says this item is temporarily out of stock. I just want to make a single birt”

Product/ Service Question:

  • “I want to reorder a Shutterfly book”
  • “Damaged order”
  • “Codes not working”

Payments and Charges Question:

  • “Charge”
  • “Charges”
  • “Payment”

Cards Question:

  • “I placed a large order last night on calendars And they refused to except my gift card”
  • “Cards”
  • “I place an order it was a gift. I'm shopping it to the person and I need to put a card with it so they know it was from me”

Activation/ Cancellation Question:

  • “Need to cancel order”
  • “I want to cancel my order”
  • “Cancellation of order”

Account Question:

  • “Can not login”
  • “Can not sign in chaged emails”
  • “Account”

Return/ Replace Question:

  • “Change an order”
  • “Need to change an order”
  • “Return order”

Refund Question:

  • “Refund!”
  • “Money not refunded”
  • “Refund”

Website/ Application Question:

  • “Share site”
  • “Help with the share site”
  • “I want to upload photos from my iPhone to make a new album in a shared site”

Staff Question:

  • “Need customer service help on an order”
  • “Unsatisfactory service”
  • “Customer service”

Employment Question:

  • “Because i need my star and ending date from employer”
  • “Job vacancy”
  • “Job Application”

Other Question:

  • “Mistake in order”
  • “Help with order”
  • “To apply my 25 dollars to shop”


Shutterfly Delivery Policy
To read more:
Top Shutterfly Services

Shipping Service, Customer Care, Printing Service

Top Shutterfly Products

Website, Photo Book, Coupon

Shutterfly Pros and Cons

Pros: Convenience of photo organization, Photo print quality, Ease of use, Way it used to be, Quality of their products

Cons: Customer service, Ease of site use, Unresponsive customer service, Customer support, Customer service is the worst

Related Companies

Groovebook, Wedding Paper Divas, Tiny Prints, MyPublisher, BorrowLenses


Shutterfly is an online personal publishing service. Shutterfly makes it possible for millions of people to express themselves in various ways by turning their photos in amazing keepsakes. Shutterfly allows users stay connected with their families and friends and share any pictures they want. Moreover, Shutterfly allows consumers creating their own photo albums, free personalized websites and greeting cards. Shutterfly is exactly what you need if you are a creative person Millions of users already enjoy amazing opportunities offered by Shutterfly. Shutterfly guarantees all your photos will be safe, so you don't have to worry if they suddenly get deleted from your PC.

Shutterfly reviews and complaints

Shutterfly is ranked 26 out of 245 in Printing category

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