Contact Shutterfly Customer Service
Shutterfly Phone Numbers and Emails
Toll-Free Number:
-
(888) 225-7159
Customer Service:
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(877) 284-9610
Shutterfly Emails:
How to Contact Shutterfly?
Most Popular Number:
| Total calls: 3 509 | Issues resolved: 199 | Last call: May 20, 2025 |
Shutterfly Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Shutterfly Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Shutterfly is 8882257159. 80% of consumers used this number to address their issues and concerns. Meanwhile, 71% of users reported contacting a real person successfully by dialing the phone number 8772849610.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Shutterfly may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Shutterfly Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Shutterfly is 8882257159. 80% of consumers used this number to address their issues and concerns. Meanwhile, 71% of users reported contacting a real person successfully by dialing the phone number 8772849610.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Shutterfly may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
People call Shutterfly mainly because of request for information, product/ service, shipping and delivery.
14% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Shutterfly is customerservice@cs.shutterfly.com. 100% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Shutterfly Website:
Shutterfly Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Support Hours:
Weekdays: 7:00 am - 5:00 (pm PST)
Weekends: 8:00 am - 4:00 (pm PST)
Chat:
24 Hour Support
Fax:
Shutterfly Customer Service Reviews
Spoke to chat Hari. He told me resolution.
I asked him to hold on until I returned.
He did not. I tried again and I was #68 in like!!
This is first time ordering a photo blanket & it did not turn out as expected but customer service was so great & helpful. I was 100% pleased with how everything was handled.
Thank you for living up to your satisfaction guarantee. I will definitely buy from you again.
I was #77 on wait list. The company does not included removing text/sms messaging under online communication preference so individual can STOP texts. The text message also does not allow user to unsubscribe VERY POOR customer support
How Good is Shutterfly's Customer Service?
Summary of Shutterfly Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Shutterfly?
Shipping and Delivery Question:
- “Order delivery inquiry”
- “Never received foto book of my family at my mothers grave. And recently I ordered magnets and I still haven’t received them. I’d like to order from you but I’m afraid I won’t get my order.”
- “Never received 2 ornaments that were paid for in Dec a nd charged to my Chase credit card”
Request for Information Question:
- “To check on a order and possibly change it”
- “Lost confirmation number”
- “Trying to place an order”
Product/ Service Question:
- “Need tech support”
- “Problem with order”
- “The wrong person is somehow connected to my tv”
Payments and Charges Question:
- “Discount”
- “Price charged for order”
- “Problems redeeming Groupon coupon”
Cards Question:
- “Need more playing cards shipped by Thursday am”
- “Late cards”
- “Extra cards not included in order”
Return/ Replace Question:
- “Book is not correct and don’t know if the PBLOVE was used”
- “Incorrect mailing address”
- “Incorrect information for shipping”
Account Question:
- “Trouble applying a promo code”
- “Just submitted order of five freebies and there was no place to enter SWEET code therefore I was charged $121!! If I can’t get freebies deal I will cancel the order.”
- “I’m getting emails from a hacker/fake scammer that says it’s from shutterfly they keep harassing me”
Activation/ Cancellation Question:
- “Had to cancel an order because there was a mistake on the card. Went back to edit and have lost all the work I have done.”
- “Cancel order”
- “Cancel an order”
Website/ Application Question:
- “Keeps getting rid of my photos I’ve already entered !! This site is not easy to use. Yes, I’ve saved the project but doesn’t help. I added additional photos and now my old ones are gone. Ordered before but might have to use someone else”
- “Showing more than website says in cist”
- “Can't apply code on order online”
Refund Question:
- “The picture I got yesterday was to be a full picture has a white strip on it . Get a refund on that picture”
- “Need a refund on pillow that arrived but there is a mistake on it and get new one ordered”
- “Refund”
Staff Question:
- “Customer service”
- “*** service”
- “Need customer service help on an order”
Employment Question:
- “I need job”
- “W2”
- “W-2”
Other Question:
- “Photo book”
- “Unable to upload HEIC files”
- “No prints received”
Compare Shutterfly Customer Service To
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