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Contact Shutterfly Customer Service

How to Reach a Person at Shutterfly

Verified Contact Information

Toll-Free Number:

  • 1-888-225-7159
Call customer service
Send Message

Customer Service:

  • 1-877-284-9610

Shutterfly Emails:

Customer Service
Investors/ Franchising
Legal
Privacy Inquiries
Media
Press Inquiries

Shutterfly Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Shutterfly Phone Number
1 (888) 225-7159
Average Hold Time
00:01:17
Average Calls duration
6 minutes
Most Popular Shutterfly Email Address
customerservice@cs.shutterfly.com
Shutterfly Live Agent Availability
20% of callers successfully reach a real person
Issue Resolution Rate
Low (14% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Shutterfly?

Most Popular Number:

(888) 225-7159
Total calls: 3 639 Issues resolved: 207 Last call: Apr 2, 2026

You can contact Shutterfly customer service by sending them a well-elaborated email at customerservice@cs.shutterfly.com. If you don’t prefer telephonic conversation or cannot connect via the Shutterfly customer support phone number, you can send an email describing your problem. For ease of clarification, you can also add file attachments. This will give an idea to the Shutterfly representative of what exact problem you are facing. It’s also best to include your name and order number when you send an email.

The only drawback of sending an email is you don’t get a prompt response. Although Shutterfly customer service team tries its best to revert sooner, due to the high volume of inquiry emails you might have to wait for 1-2 business days.

The Shutterfly customer support phone number that is most commonly used by its customers is 1-877-284-9610. No matter what Shutterfly-related inquiries or concerns you have, this number will connect you to the service team, who will help resolve the problem as smoothly as possible. However, they are unavailable 24/7. So, you have to make sure to call them during their working hours. On weekdays they will answer your call from 7 AM to 5 PM PST. On Sunday and Saturday, the working hours start at 8 AM and close at 4 PM PST.

For any instant clarification and assistance, it’s best to call Shutterfly customer support. In case you face a problem outside of working hours, you can send an email or try to help via their live chat feature.

One of the easiest ways to contact Shutterfly for customer support is through their live chat. In order to initiate the live chat, you should first open the Shutterfly website. At the bottom-right corner of the home page, you should be able to spot ‘Shutterfly Assistant’. The best part of this live chat feature is its availability 24 hours a day throughout the week.

If your issue is urgent, but it’s outside business hours, you can start the live chat, and it will help you with the prompts to resolve your problem. From product and service concerns to browsing through their website, you can use the live chat feature to get assistance whenever and wherever you need it.

PissedConsumer Club

Contact Information

Shutterfly Website:

Shutterfly Help Center:

Corporate Office Address:

Shutterfly, LLC
2800 Bridge Parkway
Redwood City, California 94065
United States

Other Info (opening hours):

Customer Support Hours:
Weekdays: 7:00 am - 5:00 (pm PST)
Weekends: 8:00 am - 4:00 (pm PST)

Chat:
24 Hour Support

More contact details

Fax:

+1 (650) 362-9308

Summary of Shutterfly Customer Service Calls

4.6K TOTAL
CALLS
06:03 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Shutterfly?

Request for Information Question:

  • “Help with opening photo book to proof”
  • “I am trying to place an order and I need to delete some items from my order and I do not know how to do that”
  • “Help with New Year Card”

Shipping and Delivery Question:

  • “Can’t get the Shutterfly book to work”
  • “Late package”
  • “Delivery address change”

Product/ Service Question:

  • “Order arrived but quality is terrible”
  • “Past work in memory book”
  • “I want to order a photo blanket and have it by Feb4th.”

Payments and Charges Question:

  • “Can’t enter discount codes”
  • “Payment for order”
  • “Credit card”

Cards Question:

  • “I wanted our Christmas card order to be sent directly to my address book but this was not an option when I purchased the cards on my phone”
  • “Cards printed wrong”
  • “Got somebody else cards”

Return/ Replace Question:

  • “Change address on order”
  • “I need to change my order that I just submitted”
  • “I need to correct my order that I just submitted”

Account Question:

  • “Promo code won’t work”
  • “Forgot to add code to my order”
  • “Can’t get logged in .?”

Activation/ Cancellation Question:

  • “Cancel irder”
  • “To cancel mailers, like catalogs, via USPS”
  • “Had to cancel an order because there was a mistake on the card. Went back to edit and have lost all the work I have done.”

Website/ Application Question:

  • “Keeps getting rid of my photos I’ve already entered !! This site is not easy to use. Yes, I’ve saved the project but doesn’t help. I added additional photos and now my old ones are gone. Ordered before but might have to use someone else”
  • “Showing more than website says in cist”
  • “Can't apply code on order online”

Refund Question:

  • “The picture I got yesterday was to be a full picture has a white strip on it . Get a refund on that picture”
  • “Need a refund on pillow that arrived but there is a mistake on it and get new one ordered”
  • “Refund”

Staff Question:

  • “Services in Utah?”
  • “Customer service”
  • “*** service”

Employment Question:

  • “I need job”
  • “W2”
  • “W-2”

Other Question:

  • “Can’t insert photos on page”
  • “Need to order photos”
  • “Intervene order before it ships”

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

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