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I ordered a photo book of my 90 year old mother's trip to Russia. Delivery date was quoted as June 5 to 9.

June 5 a called snd spoke with customer service rep. She assured me the book would be delivered by June 9 and upgraded to next day delivery. June 8 I again spoke with customer service because i did nit receive a shipping email. This rep said my book only needed to be bound and it would be shipped June 8.

June 8 10pm pacific time and still no shipment. I emailed customer service and received form letter from Hepzibeh that said they would upgrade shipping.that was already done on June 5.

Complete failure on part of management. I will never buy from shutterfly again

Product or Service Mentioned: Shutterfly Delivery Service.

Reason of review: Problem with delivery.

Shutterfly Pros: User friendly website.

Shutterfly Cons: Unresponsive customer service, Delivery status.

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