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I used Shutterfly for years, but I just had my 4th problem this year and have been waiting 3 days for customer service to get back with me after they "review" my complaint. What has happened to their company this year?

I received another person's photo book instead of my own in July and the customer service rep tried arguing with me that it could never happen. I assured her that yes, it did! I received a stranger's bridal shower book instead of my son's summer camp book. Which concerns me that strangers could get my products!

Then, an entire print order never arrived. I dreaded contacting them and considered placing a duplicate order because getting through to customer service is a nightmare. 3rd, I made a calendar for a grandparent's Christmas gift. And, it arrived with dates and info that I never inserted!

Now, I have to pay to ship it back so they can "verify" before they decided if they will credit my card back or not. I doublechecked my proof and it looked the way I laid it out and does not match what they sent me.

And, I have another print order currently MIA. It shows being transferred from UPS to USPS on November 14, 2017 and then nothing else shows on the tracking link.

Product or Service Mentioned: Shutterfly Shipping Service.

Reason of review: Order processing issue.

Preferred solution: Deliver product or service ordered.

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Anonymous
#1408012

I agree. What has happened to this company? It has declined so quickly.

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