Houston, Texas
Not resolved

Ordered a "photo card" to send to family on the holidays. Turned out it was just a photo printed on photo paper.

The back had nothing - just the back of the photo paper. I called to talk to customer service and spent over 10 minutes. Offered a 5% coupon- that is less than most coupons I can find online. I was an avid user, ordering products monthly.

But your lack of customer service just made you lose a customer. Do yourself a favor and avoid this company.

Spend a little extra and give your business to someone who values it. Thank you for your horrendous customer service.

Reason of review: Poor customer service.

Preferred solution: Full refund.

Shutterfly Cons: Horrible customer service.

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