Ordered a "photo card" to send to family on the holidays. Turned out it was just a photo printed on photo paper.
The back had nothing - just the back of the photo paper. I called to talk to customer service and spent over 10 minutes. Offered a 5% coupon- that is less than most coupons I can find online. I was an avid user, ordering products monthly.
But your lack of customer service just made you lose a customer. Do yourself a favor and avoid this company.
Spend a little extra and give your business to someone who values it. Thank you for your horrendous customer service.
Reason of review: Poor customer service.
Preferred solution: Full refund.
Shutterfly Cons: Horrible customer service.