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Shutterfly is migrating to a new platform, however, my photos are not! Each time I've reached out to Customer Service I've been told:

- It takes up to 24 hours

- Actually it can take up to 72 hours

- Oh, no, it can take up to 7 days

- You're at 7 days? You will need to wait 3 more days until we escalate to the engineering team. Call back then.

Customer Service was so rude and unhelpful -- pretty much told me too bad. I need the photos for a family event and requested that they escalate my request. Response: No. Need to wait so they can enter a ticket that can sit in a queue until some decides they are ready to get to it. They don't care. That much is clear.

Product or Service Mentioned: Shutterfly Customer Care.

Reason of review: Poor customer service.

Preferred solution: Get my photos migrated. .

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