Manchester, New Hampshire
Not resolved

Ordered my first 50 prints in November. Waited over a month for them not to come in.

When I tried calling I wasn't able to have access to MY account (my email, my number, my credit card, my purchase) because I bought it off of my boyfriends phone. After waiting over an hour on a second call they had to call my boyfriend to confirm that I could use get information on the account. After that they finally said they would reprint and ship my order. Now almost two months from my original order, the second shipment "tracking" hasn't moved in days and when I tried to call they told me he would have to verify AGAIN even though I have all of the information in front of me and they have ALREADY spoken to him.

Ridiculous shipping service, whatever they are using and terrible customer service. Never ordering from them again.

Product or Service Mentioned: Shutterfly Shipping Service.

Reason of review: Problem with delivery.

Preferred solution: Deliver product or service ordered.

Shutterfly Cons: Shipping, Customer service.

  • missed delivery date
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