I have used Shutterfly for years. AND I convince others to use it. Maybe it's because I have put so much time into this company and tens of thousands of photos, but...
It is SO SLOW that it takes FOREVER for me to pull up pictures from a few years ago. Also, I have the premium video plan and half the time I can't find the damn videos. I even called customer service and it took them about 15 minutes to find where they were!
If the company could just get some decent website developers and make the site user friendly, I think they have a chance. I get nervous and think I should upload my photos someplace else in case this company goes under.
Don't they care that many people are frustrated?
Product or Service Mentioned: Shutterfly Website.
Reason of review: Bad quality.