Hartford, Connecticut
Not resolved

I downloaded the app on my phone and placed my first order, I was of course charged and never received my 1st book. After a month in trying to resolve this issue I tried to cancel my account both to no avail.

I receive automated instant responses but no action.

At this point I would like to cancel my account. In trying to do so I realized there is no easy way to cancel, or even an account number to reference other than my name.

I would be thrilled to cancel my order and just don't know how much more effort I can put into repeatedly trying to contact groovebook. I was so excited and all to be quickly disappointed.

Reason of review: Poor customer service.

Preferred solution: Cancel Account.

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