Not resolved

Do not believe Shutterfly's promise to keep all your stuff forever. That is a lie.

Last week I signed on to retrieve some old projects and find that every single thing I ever did with them is no longer there. No cards, no books, nothing. I complained, with really no result. I wrote them at the end of May, they replied June 1 asking for more information, which I gave them, and have received no further reply.

I mean, they lost every single project I've done over a number of years.

I was trying to get some more of the books I did about 3-4 years ago, and now there's only one photo in my history, and I don't think I even used it. Of course, I will never use them again, and I don't recommend anyone else to use them either if they want to retrieve in the coming years.

Product or Service Mentioned: Shutterfly Website.

Reason of review: Poor customer service.

Preferred solution: I want all my stuff back that Shutterfly was supposed to save!.

Shutterfly Pros: Quality of their products.

Shutterfly Cons: Do not keep promises to save all projects.

  • Shutterfly Photo Books
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