I was a very loyal Shutterfly customer until this year when they sent my Christmas cards to me the second week of January. I called requesting a refund and the only way they would credit my account is if I send the cards back at my expense.
I did that and now they claim that they never received the cards that I send back. I would spend at least $200 a year with them but they won't get another penny out of me.
Their customer service was horrendous, too. Because of that, I will file a complaint with the Better Business Bureau.
Reason of review: denying receiving package back.
Monetary Loss: $72.
Preferred solution: Full refund.
Shutterfly Cons: Shipping, Shipping policy.