Berkeley, California
Not resolved

I've been a happy Shutterfly user for years. Now I am leaving as soon as I can find a new photo-sharing site.

They've made it impossible to move photos around in the albums, they've made it so that people can't see your captions when you share photos any more. And worse of all, you can no longer use your address book to share photos, even though the address book is STILL THERE, on the site. And their customer service people are useless, they are completely unprepared for questions about how to do things.

I would NEVER recommend Shutterfly to new users. I'm so disappointed.

Product or Service Mentioned: Shutterfly Website.

Reason of review: Website "upgrade".

Preferred solution: Let the company propose a solution.

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Been a customer for over 11 years with over 80,000 pictures and a referred over 50 people minimum to their company and I am leaving as well. So disappointed that they don't even seem to care. No response to any online inquiries.


I agree I'm having so many customer service problems anymore. They are a bunch of ***

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