Ordered a photo book on 12/09/2016 for an upcoming surprise anniversary gift. Placed the order with expedited shipping for a guaranteed delivery on the 16th.
Received the order confirmation and shipping confirmation on the 12th. However, no tracking information was provided, which should have been the first sign. Once the 16th came and no photo book, I live chatted with Shutterfly to find out what's going on. They immediately knew that it was not delivered on-time and recommended that the photo book is re-ordered.
They would not provide a tracking number for the initial order and their answer to where my package was "it might be lost". My anniversary is on the 19th and the new delivery date was not going to be until the 22nd for the re-order. They refunded me the shipping I initially paid and re-ordered my photo book at no charge, but it is useless since they did not meet the initial "GUARANTEED" delivery date and just ruined a gift for an anniversary. They wouldn't even "super rush" the re-order so that it'll come by the 19th.
This was my first and probably last time I ever use Shutterfly again. Will probably use a different medium for any photo related products from now on.
Reason of review: Problem with delivery.
Monetary Loss: $46.
Preferred solution: Deliver product or service ordered.
Shutterfly Pros: Promos and diverse selection.
Shutterfly Cons: Shipping, Not delivered on time, No tracking number, Resolution that does not resolve issue.