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Do not order photobooks from Shutterfly
Do not order photobooks from Shutterfly
Do not order photobooks from Shutterfly
Do not order photobooks from Shutterfly
Do not order photobooks from Shutterfly
I ordered two photobooks from them as wedding gifts. I spent hours on each one making sure that everything was perfect, all ribbons in place, photos in the correct spot etc. The first one that arrived had several issues. The ribbons were out of place and photos were...
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#1302577
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I am also done with Shutterfly! I spent a gazillion hours creating my 2016 (yes I know I am behind) family album! I reviewed it several times and made sure it was good before I placed the order! When I got my album yesterday 3 pages have text that is too dark to read...
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#1299801
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I spent days and days designing a photo book for Father's Day. The books were offered for a Father's Day promotion. I submitted my order once I checked that the merchandise would arrive on time. It showed that it would, so I placed my order. I checked over the 2 week...
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1.0
I didn't like
  • Service and delivery
  • Did not deliver product as ordered
  • Incredibly high shipping charges
#1281293
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Shutterfly - $27 to ship a puzzle, notepad and plaque???
I used to be able to take advantage of current promotions and the shipping was reasonable. Now it seems like they make the product "free" but shift the expense to the shipping cost. There is no way the cost to ship a puzzle, plaque and notepad is $27. It's delivered...
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#1280056
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Tried creating my account and it would not accept the password. Site Kept telling me to change it! So I Tried that, several times. I Hit “change password”. Didn’t work! So I Sent email to customer service. It Said I had to wait 4 hours so I did and it was the same...
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#1271170
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DON'T USE SHUTTERFLY!!!

Ordered books had them rushed to make sure i would have my books in time for a baseball team party. They did not arrive on time because shutterfly did not drop them off at UPS until Thursfsy night for a Friday delivery, which was not possible. Therefore, 11 boys have no gift.
#1259212
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I have been working with them for several months. When ordering prints, I highlight the newest upload and then send to 'order page'. Somehow the order adds a previous upload from weeks ago which is NOT highlighted. Last order the tech hand-posted the upload I wanted...
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3.4
I liked
  • Techs are good usually
  • Photo print quality
I didn't like
  • Ease of site use
  • But techs often do not fix problem
  • Cannot organize scanned photos
#1254769
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This is the second time I have ordered from this website, my first experience was wonderful and timely. This time around, I placed my order on May 6th, and paid extra for the May 11th delivery date, just in time for Mother's Day. I also changed my address next to the...
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2.2
I liked
  • Products
I didn't like
  • Shipping methods
#1252555
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Shutterfly - Very frustrating

I tried to place an order using a gift card. The app and site are saying the order cannot be placed for various reasons yet when I check the card balance the money has been taken out, not just for one order but everytime I tried to place it! This is one of the worst on-line shopping experiences ive had.
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
#1239734
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Contact Shutterfly

Mailing Address:
Shutterfly, Inc.
2800 Bridge Parkway
Redwood City, California 94065
United States
Phone:
(888) 225-7159
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Shutterfly - Free order??

It doesn't make sense that shutterfly gives me a free promo for signing up, the pictures are free but shipping is $24?!! I will be deleting this account!
1.0
Details
Discounts and Special Offers
Price Affordability
#1237444
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