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Shutterfly

Shutterfly

www.shutterfly.com
What is your customer experience with Shutterfly?

Shutterfly Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Shutterfly has 2.4 star rating based on 527 customer reviews. Consumers are mostly dissatisfied.

  • 45% of users would likely recommend Shutterfly to a friend or colleague.

  • Rating Distribution
  • Pros: Convenience of photo organization, Ease of use, Nice products.
    Cons: Customer service, Customer support, Ease of site use.

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Media from reviews

Shutterfly - Order was not delivered till 5 days after date.
Shutterfly - Order was not delivered till 5 days after date. - Image 2Shutterfly - No reasonShutterfly - No reason - Image 2Shutterfly - Placed an order and was not given the 50% off that was advertised on their...Shutterfly - Received my order of 8 books and have one questionShutterfly - Received my order of 8 books and have one question - Image 2
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Top Shutterfly Reviews

Positive Review

"Not happy with purchase"

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I'm extremely happy with how you responded. Thank you for providing such excellent service! I will tell all my friends that you uphold your promise of 100%...

Critical Review

"Late arrival"

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I ordered a photo book based on the guidelines listed to get in time for Mothers Day. Just got a text stating it will be here the following day. Customer...

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Anita C Gvc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Late arrival

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I ordered a photo book based on the guidelines listed to get in time for Mothers Day. Just got a text stating it will be here the following day.

Customer Service stated they could only refund me the shipping.

I spent 75.00 for a gift that will not be here. I understand that delays happen but they should not provide dates if they are not guaranteed.

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Pros:
  • Nice products

Preferred solution: Price reduction

User's recommendation: Don’t use an online platform if you want something for a specific date or occasion.

Christine P Ytw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No resolution to concern

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Ordered prints on 2/9/25 email stated use code FREEPRINTS I did, it said it was accepted but didn't get applied. I called customer service was told it was because I went through the website which is where my email took me.

I thought I was using the app on my phone but apparently not. The app on my phone is a problem and yes I have unloaded and reloaded but when it comes to using it after I put pictures in my cart it just keeps loading never allowing me to move to pay. So when I thought it had worked out and it charged me I called only to be told I can't get the FREEPRINTS because I didn't go through app but website. Service woman was no help, no compassion.

I use Shutterfly all the time but after this experience I will find another company to develop my precious pictures. Thanks for no help.

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Preferred solution: Price reduction

User's recommendation: Make sure you use the right app or you get screwed

1 comment
Michael C Cup

Nothing to say

Carmelita Srg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hempstead, New York

I Paid an exorbitant amount for shipping that is Jerking me around

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I am not sure what I paid an extra $8.99 shipping for; first of all the shipping is so very slow then the tracking would say it is out for delivery which never happens, then the next day it says it's out for deliver, never happens...

I will NEVER EVER shop here again!!!

This was a gift and it's frustrating to be jerked around like this... WHAT THE HECK WAS THE $8.99 for???

And the Prime member discount is a joke.

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User's recommendation: Find a better company that does not take an advantage of you. I can't drop a photo because it wasn't received yet to the recipient!!

Anonymous
map-marker Lincoln, Nebraska

Order was not delivered till 5 days after date.

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Shutterfly - Order was not delivered till 5 days after date.
Shutterfly - Order was not delivered till 5 days after date. - Image 2

Late delivery. 2 of the four glass ornaments were broken.

I contacted customer service . I spent 2 hours on Friday and 3 hours on Saturday and they could not find my order.

They had no record of my order. I did not have the order # was the reason they gave.

I canceled my credit card for half the order.

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User's recommendation: Make sure to keep the order #.

Resolved
Dorothy G Gkn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: No promo code applied to my order

Updated by user Mar 07, 2025

Company fixed the issue and I have been provided with apology. I was able to speak to a representative the same day and all was resolved!!

Updated by user Feb 21, 2025

Once I was able to speak to a real person, all went well. The representative was very sweet and I told her that if the call was being monitored I would give her an A+. She was able to apply the code and all I will pay is the shipping for the five freebies.

Original review Feb 19, 2025

Just submitted order of five freebies and there was no place to enter SWEET code therefore I was charged $121!! If I cant get freebies deal I will cancel the order.

View full review
Loss:
$121
Pros:
  • Love the products
Cons:
  • No promo code applied
  • Promo code not applied

Preferred solution: Full refund

Kahari Jbl
map-marker Stamford, Connecticut

I just placed an order for two prints and I wanna make sure it went through

I want to know if my order went through.

I did give my credit card and address as to where the photos should be sent. I would just like verification.

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MaryMaxine M

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Verified Reviewer

How to order a photo book from 2011

I would like to order a book that my brother put together in 2018 called 'The Adams and the Pachas: A Photo History'. My brother, Ed Adam, put it together in 2018.

I purchased one in August of 2028 and would like another one. How can I do this?

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Barbara F Zur

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Morristown, Tennessee

Praise

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Contains 3 confidential files for company representatives

No problem. I just wanted to say I am very happy with what I got.

Thank you.

I have nothing else to say except I like what I got. Why do you need 100 symbols???

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User's recommendation: They do great work

Vienne Usn

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Boca Raton, Florida

Problem with BOOK

Contains 2 confidential files for company representatives

The photos on my book I just ordered are messed up. I need to speak with someone for support.

I dont know why I received two duplicate Shutterfly books, but I did. Some of the photos were repeated some of the photos were not centered. Some of what I wrote beside the photos is not complete. I reviewed this book many times and it is not the one that I Received.

Please call me at 585-233-**** or I am going to go to my visa charge and have them look into this for me. Bye email address is jeroylinda@***.com.

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User's recommendation: Do not deal with Shutterfly because they have no support if there’s a problem.

Damar Uyr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Summit, New Jersey

Questions

Ordered 250 photos but the dates did not arrive on the back of 250 photos. Thus I have to spend a day sorting through them to get them in order for presentation in my photo album.

Also, if you can make orders from a mobile phone, where comments such as print date on back, can be typed in, that would be so helpful since I am not always at my computer to send an order.

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Kayci Vnv

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Verified Reviewer
| map-marker Ipswich, Massachusetts

Incorrect mailing address

agent took care of it once i got through to him! all is well and order will be on its way to the correct address

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Annalysa Yqa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not happy with purchase

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I'm extremely happy with how you responded. Thank you for providing such excellent service! I will tell all my friends that you uphold your promise of 100% satisfaction!

View full review
Pros:
  • Lots of design options and good promos

Preferred solution: Nothing it was resolved

Annalysa Yqa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Little Rock, Arkansas

Not happy with purchase

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This is first time ordering a photo blanket & it did not turn out as expected but customer service was so great & helpful. I was 100% pleased with how everything was handled.

Thank you for living up to your satisfaction guarantee. I will definitely buy from you again.

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User's recommendation: True to their word for satisfaction from customer

Alba Nrh

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Verified Reviewer
| map-marker Pandora, Ohio

I haven’t gotten my issue resolved

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I would like to make a photo book myself from my apple IPad. It seems they want to make my book. I want to place my own pics where I want them

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Latavious Ngq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nashville, Tennessee

Need access to photos from a previous project

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I could not find the answer to my problem of finding access to photos in previous projects, so I called customer service. I have used this option before and they are so nice, patient and eager to help.

She went through the steps with me until we found the photos and uploaded them to the new project. Thank you Shutterfly for helping us make beautiful gifts for Christmas!

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User's recommendation: If you are stuck with a problem making your project, call customer service!

Sue S Bst

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sykesville, Maryland

Too many notifications

I have 'chatted' and was told they didn't understand my issue. I simply want to stop Shutterfly's notifications.

You say I have been unsubscribed...

not true! Please help.

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About

Related Companies

Lifetouch Photography, Snapfish, Prestige Portraits, Groovebook, Lifetouch Photography Canada

Summary

Shutterfly is an online personal publishing service. Shutterfly makes it possible for millions of people to express themselves in various ways by turning their photos in amazing keepsakes. Shutterfly allows users stay connected with their families and friends and share any pictures they want. Moreover, Shutterfly allows consumers creating their own photo albums, free personalized websites and greeting cards. Shutterfly is exactly what you need if you are a creative person Millions of users already enjoy amazing opportunities offered by Shutterfly. Shutterfly guarantees all your photos will be safe, so you don't have to worry if they suddenly get deleted from your PC.

Shutterfly reviews and complaints

Shutterfly is ranked 38 out of 766 in Printing category

Area Served

USA

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