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Shutterfly - Customer Service is Terrible

*** customer service. Won’t respond to my request for a full refund. Trying to redirect me to discounts on new orders when can’t resolve issue on old ordere
1.8
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Additional Fees
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Price Affordability
Product or Service Quality
Service Scheduling
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Turnaround Time
Usability
Value for money
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#1399381
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Shutterfly - Can’t check out

I’ve been trying to check out and it won’t let me. It’s very frustrating.
#1399132
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Shutterfly - Problem with photos loading blocking me from checking out

When i try to check out, it says preparing photos, then it says retry or later and i can't check out
#1395433
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Why do the pictures disappear and why cant I get them in the order I want. Very very hard to do. I do not like the way you arrange them. Can I number them in the way I want and will you then arrange them . Guess I just cant do it. Pictures disappear, the ones I don't...
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#1392208
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I ordered 3 gifts yesterday morning but when I hit place order my cart erased and something popped up that said there has been a mistake. So, a couple of hours later I completed the exact same order and when I hit place order everything went great. However, I got two...
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#1386215
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Shutterfly - Talk to someone

Yes I tried to contact no response and then they hang up
#1379304
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I have been a happy customer of Shutterfly for 10 years. I have purchased many items through the company and been very happy. However, in a recent ad campaign, they listed "EVERYTHING 50% off." In reality, some things were between 10-50 percent off. This was deceptive...
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4.0
#1377398
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Shutterfly - Online order help

Sheryl Lynn was VERY helpful and resolved my issue! Thank you!
#1377068
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I downloaded the app on my phone and placed my first order, I was of course charged and never received my 1st book. After a month in trying to resolve this issue I tried to cancel my account both to no avail. I receive automated instant responses but no action. At this...
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3.5
#1376085
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Contact Shutterfly

Mailing Address:
Shutterfly, Inc.
2800 Bridge Parkway
Redwood City, California 94065
United States
Phone:
(888) 225-7159
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Shutterfly Products and Services

Hi, My name is Tiago, I've ordered a photo book on 4/Set/2018 with Shutterfly (for my regret). They informed the estimated arrival date between 24/Sep to 28/Sep. Today is 1st of October and I don't have my book. I reached them through chat, they said that they CAN'T...
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#1369941
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