Shutterfly - Customer Service is Terrible

*** customer service. Won’t respond to my request for a full refund. Trying to redirect me to discounts on new orders when can’t resolve issue on old ordere
Additional Fees
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Value for money
Reply to reviews

Shutterfly - Can’t check out

I’ve been trying to check out and it won’t let me. It’s very frustrating.
Reply to reviews

Shutterfly - Problem with photos loading blocking me from checking out

When i try to check out, it says preparing photos, then it says retry or later and i can't check out
Reply to reviews
Why do the pictures disappear and why cant I get them in the order I want. Very very hard to do. I do not like the way you arrange them. Can I number them in the way I want and will you then arrange them . Guess I just cant do it. Pictures disappear, the ones I don't...
Read more
Reply to reviews
I ordered 3 gifts yesterday morning but when I hit place order my cart erased and something popped up that said there has been a mistake. So, a couple of hours later I completed the exact same order and when I hit place order everything went great. However, I got two...
Read more
Reply to reviews

Shutterfly - Talk to someone

Yes I tried to contact no response and then they hang up
Reply to reviews
I have been a happy customer of Shutterfly for 10 years. I have purchased many items through the company and been very happy. However, in a recent ad campaign, they listed "EVERYTHING 50% off." In reality, some things were between 10-50 percent off. This was deceptive...
Read more
Reply to reviews

Shutterfly - Online order help

Sheryl Lynn was VERY helpful and resolved my issue! Thank you!
Reply to reviews
I downloaded the app on my phone and placed my first order, I was of course charged and never received my 1st book. After a month in trying to resolve this issue I tried to cancel my account both to no avail. I receive automated instant responses but no action. At this...
Read more
Reply to reviews

Contact Shutterfly

Mailing Address:
Shutterfly, Inc.
2800 Bridge Parkway
Redwood City, California 94065
United States
(888) 225-7159

Shutterfly Products and Services

Hi, My name is Tiago, I've ordered a photo book on 4/Set/2018 with Shutterfly (for my regret). They informed the estimated arrival date between 24/Sep to 28/Sep. Today is 1st of October and I don't have my book. I reached them through chat, they said that they CAN'T...
Read more
Reply to reviews