Shutterfly
Shutterfly Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shutterfly has a 2.3 star rating from 286 reviews and 44% of users would recommend; overall customer sentiment is mostly dissatisfied with delivery and support.
Key Takeaways for Future Customers
- Check current Shutterfly reviews for recurring issues with site updates and delivery before ordering.
- Expect possible delays, shipping fees, and difficulties applying promo codes; keep order confirmations and screenshots.
- Be prepared to request refunds if items are missing, incorrect, or damaged and follow up persistently with customer service.
Negative Feedback / Risk Areas
- Many Shutterfly customer complaints cite poor customer service responsiveness and long waits to reach a human agent.
- Frequent reports of missing or late deliveries, damaged or incorrect products, and problems with promo codes and billing/refunds.
- Site and app updates have caused lost projects, confusing interfaces, and editing problems for long-time users.
Positive Feedback
Some customers praise product quality, convenience of photo organization, helpful individual reps, and useful discounts or special offers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shutterfly has a 2.3 star rating from 286 reviews and 44% of users would recommend; overall customer sentiment is mostly dissatisfied with delivery and support.
Key Takeaways for Future Customers
- Check current Shutterfly reviews for recurring issues with site updates and delivery before ordering.
- Expect possible delays, shipping fees, and difficulties applying promo codes; keep order confirmations and screenshots.
- Be prepared to request refunds if items are missing, incorrect, or damaged and follow up persistently with customer service.
Negative Feedback / Risk Areas
- Many Shutterfly customer complaints cite poor customer service responsiveness and long waits to reach a human agent.
- Frequent reports of missing or late deliveries, damaged or incorrect products, and problems with promo codes and billing/refunds.
- Site and app updates have caused lost projects, confusing interfaces, and editing problems for long-time users.
Positive Feedback
Some customers praise product quality, convenience of photo organization, helpful individual reps, and useful discounts or special offers.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lititz, Pennsylvania
Latest updates are awful.
- - Long-time user with 275+ projects criticizes the new update as horrific.
- - Changes are a step backwards.
- - Comments will go unnoticed.
New update is horrific. I have been a long time user - I have over 275 projects, 50 8x8 books, a dozen 8x11.
Cannot believe the terrible changes they made and am disgusted.
I always praised Shutterfly - not any more. Changes are a step backwards and I know my comments and many others I've seen will go completely unnoticed.
User's recommendation: Find a different supplier.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Harrisonburg, Virginia
Bad Update
- - Platform updated without notice, causing lost projects and botched calendar orders, with blank boxes that cannot be removed.
Shutterfly updated their platform with no notice to long time client. I have lost projects and the reorder of a calendar completed in December 2025 arrived botched due to the new update.
The new system adds extra "blank" boxes to calendars that cannot be removed, therefore making the boxes very small. Worst update ever.
Shutterfly does not seem to care that the long time clients are upset and won't fix the issues. Bring back the classic Shutterfly.
- Long time customer
- Hard to navigate
- Platform changed
Preferred solution: I already received a full refund. I would like Shutterfly to support the classic platform again.
User's recommendation: Find another website to order from.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rowland Heights, California
I need help placing an order
Lousey!
I am trying to place an order and I need to delete some items from my order and I do not know how to do that
User's recommendation: Never need help because you won’t get it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Their latest software changes in creating a photobook
- - In the last 5 years I’ve made and ordered several photobooks, and they turned out well.
- - The creation format changed and is not user-friendly.
In the last 5 years, I have made and ordered several photobooks. They have turned out great.
I just discovered they made a lot of changes in their format for creating your own photobook.
It is so different I may have to find a different company to make any more photo books. It is not user-friendly at all.
User's recommendation: Beware of their changes.
Butte, Montana
Resolved: Helpful
My original issue was resolved, but I placed another order which arrived at the distribution center 10 miles fr our house on 12/19/25 and was still not delivered by12/24/25. I called 2-3 times and was told my package was running late, but I believe it is lost.
They refused to re-order it.
One of the gifts is for my marine who is home on leave so it is timely. I really like Shutterfly products but am very disappointed.
Promo deals are not clearly worded; difficult to tell what the true benefits are. This could be improved for customers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChristmas Cards ordered with wrong name imprinted on them!!
- - Ordered Christmas cards after Thanksgiving; photo and labels had wrong names, replacement cards were an old design, refund issued.
I ordered Christmas cards a couple of days after Thanksgiving in order to have them in time for Christmas. They sent me my picture with the wrong family name on it!
And my preprinted address labels had another name and address on them! I called back, and they sent out new cards, but when I received the next batch, they were an old card from 2 years ago from a previous Shutterfly order!
We have no cards, and Christmas is around the corner! They did issue me a refund.
- Nice product
- Cannot trust the accuracy of the order
Preferred solution: Full refund
San Mateo, California
Exorbitant shipping under the garb of freeprints
Advertise free prints, spent an hour uploading pictures and then they asked for $50 bucks for shipping. Insane
Calendar problem
Scratch marks on several calendar templates show as white marks near the binding on several calendar months.
User's recommendation: Check ur product carefully.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Plano, Texas
Never received the order
Ordered the yearly Christmas ornament for our kids December 4,2025. But here it is January and never received it!
User's recommendation: Getting your orders can be haphazard.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMisleading Discount Codes
- - Posting requirements are longer than the review.
- - Ads for Shutterfly promise discounts, but using them is nearly impossible.
I have no idea why I have to write more than the site requires in order to post anything. This site is stupid!
Incredible that you have to type hundreds of letters more than your review in order to ppost Just stupid.
Baout Shutterfly: Advertisements tout substantial discount codes.
Trying to use them is nearly impossible. Big fraud.
User's recommendation: Write down the codes so you can retrieve and use.
I am still short of two copies of photobook paid .
- - •5 of 7 photo books delivered today; ordered and paid on Friday, September 26, 2025; please send two more copies of the photo books ordered last Friday.
Today, UPS delivered only 5 of my 7 photo books , ordered and paid on Friday, September 26, 2025.
Please send me two more copies of my photo books ordered last Friday. Thank you
Sincerely,
Catherine Liu
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInvalid code
- - Code from Petsmart offers a free tote bag with Shutterfly.
- - Order not found; code invalid when reentered; deadline July 31; need help.
Hi so I got a code from petsmart for a free tote bag with Shutterfly and I had begun an order. When I come back to it later to continue the project, I couldnt find it.
So I reentered the code to start the project over but it said code invalid. So I made a new account hoping that I could use the code but still coupon invalid. I only have until July 31st to use the code. Can you help?
Id really like to use this code for a tote bag for my granddaughter.
My email is xxxxxnotld@***.com I look forward to hearing from you. Thank you for your time.
Donna Dillon
Katy, Texas
Shutterfly Code not working for free shipping plus 50% off.
- - Tried calling last evening and this morning; only an AI robot.
- - I'll switch to another service if Shutterfly can't honor advertised claims.
I tried calling last evening and again this morning. Can't get a person.
Only an AI robot. Not interested in communicating with a nonhuman.
I will be making my Christmas card elsewhere if Shutterfly can't honor what they advertise. Fortunately I didn't spend a lot of time on my project and can easily pick this same style card elsewhere.
User's recommendation: Don't count on codes to work with Shutterfly or talking to a human to address the issue
Salt Lake City, Utah
It seemed like a bait and switch on the advertised canvas sale price.
- - There was a sale on canvas prints.
- - The 29.99 size was enlarged by wraparound, cutting heads.
- - The bordered framed format increased the price to 109.
I went on Shutterfly website to order a canvas print. There was a sale running at the time of canvas prints.
The size I wanted to order was showing $29.99. As I uploaded my photo, it enlarged the photo, cutting off the heads of the people in the photo with the wrap around feature.
There wasnt a way to shrink the photo so everyones head was in the picture, so I had to opt for a different format with a boarder and frame around it, bringing the price from $29.99 to $109. Although the end product looked good, it was much more than I was hoping to pay.
User's recommendation: Advertised sale prices don’t always apply for what you want.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kalispell, Montana
My code sent by text did not work after I spent an hour or so making 5 free things ? Frustrating to say the least
Chooses promo did not work after spending over an hour making 5 free things,,,.,,. Z.
Z. .. z..texted a code for five free items ..
tries to use code CHOOSES .. it was invalid
Los Angeles, California
Delivery always late- terrible customer service
Every single order I've placed has arrived late, way late. And trying to contact customer service is impossible.
I will never order from this company ever again. They really suck
About
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Shutterfly is an online personal publishing service. Shutterfly makes it possible for millions of people to express themselves in various ways by turning their photos in amazing keepsakes. Shutterfly allows users stay connected with their families and friends and share any pictures they want. Moreover, Shutterfly allows consumers creating their own photo albums, free personalized websites and greeting cards. Shutterfly is exactly what you need if you are a creative person Millions of users already enjoy amazing opportunities offered by Shutterfly. Shutterfly guarantees all your photos will be safe, so you don't have to worry if they suddenly get deleted from your PC.
Shutterfly is ranked 43 out of 919 in Printing category
USA
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