Latest review first
Shutterfly - Customer Service is Terrible
*** customer service. Won’t respond to my request for a full refund. Trying to redirect me to discounts on new orders when can’t resolve issue on old ordere
Shutterfly - Can’t check out
I’ve been trying to check out and it won’t let me. It’s very frustrating.
Shutterfly - Problem with photos loading blocking me from checking out
When i try to check out, it says preparing photos, then it says retry or later and i can't check out
Why do the pictures disappear and why cant I get them in the order I want. Very very hard to do. I do not like the way you arrange them. Can I number them in the way I want and will you then arrange them . Guess I just cant do it. Pictures disappear, the ones I don't...Read more
I ordered 3 gifts yesterday morning but when I hit place order my cart erased and something popped up that said there has been a mistake. So, a couple of hours later I completed the exact same order and when I hit place order everything went great. However, I got two...Read more
Shutterfly - Talk to someone
Yes I tried to contact no response and then they hang up
I have been a happy customer of Shutterfly for 10 years. I have purchased many items through the company and been very happy. However, in a recent ad campaign, they listed "EVERYTHING 50% off." In reality, some things were between 10-50 percent off. This was deceptive...Read more
Shutterfly - Online order help
Sheryl Lynn was VERY helpful and resolved my issue! Thank you!
I downloaded the app on my phone and placed my first order, I was of course charged and never received my 1st book. After a month in trying to resolve this issue I tried to cancel my account both to no avail. I receive automated instant responses but no action. At this...Read more
Hi, My name is Tiago, I've ordered a photo book on 4/Set/2018 with Shutterfly (for my regret). They informed the estimated arrival date between 24/Sep to 28/Sep. Today is 1st of October and I don't have my book. I reached them through chat, they said that they CAN'T...Read more
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