customer service customer service order photo shipping book photos site cards
1.6
Details
Whoever designed the new Shutterfly site should be fired! It is not user friendly. In fact, it is extremely frustrating. I have been a Kodak and Shutterfly customer for 16 years and have gone thru many changes with the sites. Usually I can navigate them just fine...
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76 comments
Anonymous
#1795677

I agree with all. I've been a long time customer of Shutterfly and all the above ticks me off too.

If that's not enough, they advertise 50% off Store wide (no code necessary) so you can't put a code in and it doesn't automatically apply. SUCKS!!!

Hopefully get my project printed this year and WILL NOT BE BACK! What a joke they are!

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Review
#906303 Review #906303 is a subjective opinion of poster.
Product
Shutterfly Website
Pros
  • Rearranging of photos on share site easier
Reason of review
Terrible web-site
Preferred solution
Let the company propose a solution
I ordered photos for a Graduation party and they never updated the shipping status. When I contacted them they told me they would redo the order, but it would not arrive on time. They are not a comp any that cares about their products or their customers. They simply...
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Review
#1045296 Review #1045296 is a subjective opinion of poster.
Service
Shutterfly Delivery Service
Reason of review
Poor customer service
Preferred solution
I want what I ordered, delivered when it was supposed to be.
Verified Buyer

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Online order not yet received but shipped | Shutterfly review from Lancaster, South Carolina

Online order not yet received but shipped - Shutterfly review
Online order not yet received but shipped - Shutterfly review
Online order not yet received but shipped - Shutterfly review
Online order not yet received but shipped - Shutterfly review
Online order not yet received but shipped - Shutterfly review
I order 16 things and never got them
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Review
#1755915 Review #1755915 is a subjective opinion of poster.
Service
Shutterfly Shipping Service
Reason of review
Order processing issue
Loved Shutterfly until I had to contact customer service. Worst experience ever.
Loved Shutterfly until I had to contact customer service. Worst experience ever.
I have been a shutterfly customer for years. I have always been pleased with my orders. This week I received a package with 3 custom Christmas ornaments that I had planned to give as gifts.When I previewed them and ordered them all 3 photos looked perfect on the...
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Review
#1732927 Review #1732927 is a subjective opinion of poster.
Product
Shutterfly Ornament
Cons
  • Not user friendly customer service
  • Ease of site use
Reason of review
Poor customer service
Loss
$50
Preferred solution
Deliver product or service ordered

HORRIBLE CUSTOMER SERVICE! | Shutterfly review from West Coxsackie, New York

1.0
Details
Hold time is over an HOUR! Chat lines are NOT AVAILABLE! This company SUCKS and should go out of business!
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Review
#1749271 Review #1749271 is a subjective opinion of poster.
Service
Shutterfly Shipping Service
Reason of review
Problem with delivery

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Verified Reviewer

Look elsewhere! | Shutterfly review

1.8
Details
Christmas cards lost in transit. No help whatsoever in reordering and getting them to me before Christmas. So forget sending them out to family!! Several agents claimed they reordered but every time I went back to check, nothing was ever updated. So either those agents lied or bad communication within the company. So angry. Will never use them again. Unacceptable.
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Review
#1738415 Review #1738415 is a subjective opinion of poster.
Pros
  • Way it used to be
Cons
  • Lousy customer service
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Full refund
Tags
  • Shutterfly Shipping

My order arrived wrong | Shutterfly review

1.8
Details
On December 10th 2019 I ordered a calendar. After each page the preview looked great as I was designing it. When it arrived it was in a plastic wrap, so I didn't open it because it was a gift for my wife. When she opened it Christmas morning, not only did one of the pages have our heads chopped off but it is a 2019 calendar and not a 2020 calendar!!! Why would you send a 2019 calendar?? I have been trying to reach Shutterfly since the 26th of December and have failed to do so. I would like to speak to someone to resolve this issue. Thank you
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Review
#1748961 Review #1748961 is a subjective opinion of poster.
Service
Shutterfly Customer Care
Reason of review
Poor customer service
Loss
$27
Preferred solution
Let the company propose a solution

Order status | Shutterfly review from Pacific Grove, California

1.0
Details
Bad customer service, no help
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Review
#1747172 Review #1747172 is a subjective opinion of poster.
Service
Shutterfly Delivery Service
Cons
  • Bad website
  • Horrible pricing
  • Faux promos
Reason of review
Poor customer service
Loss
$50
Preferred solution
Deliver product or service ordered

Found photos with no address. I work for the USPS | Shutterfly review

Found photos with no address. I work for the USPS - Shutterfly review
Found photos with no address. I work for the USPS - Shutterfly review
Photos were found at the post office without any address they were just loose in the envelopes we are looking for the rightful owners
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Review
#1753488 Review #1753488 is a subjective opinion of poster.
Pros
  • Customer service
Cons
  • Customer service
Reason of review
Photos without address
Preferred solution
Get the photos to the rightful owner.

Contact Shutterfly Customer Service

Website:
Mailing Address:
2800 Bridge Parkway
Redwood City, California 94065
United States
Phone:
(888) 225-7159
All Shutterfly Contacts

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Verified Reviewer

Problem with my order | Shutterfly review

5.0
Details
The placemats had a very fuzzy image. He was great gave me a credit and I will redo. Thank you so much PS just really hard to find your phone number or get through to the chat online
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Review
#1709597 Review #1709597 is a subjective opinion of poster.
Service
Shutterfly Customer Care
Reason of review
Good customer service