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Why did Shutterfly change their website in mid-2016? Their new website is absolutely awful. They finally made it possible (January 2017) to access my address book, but the new website is still painfully slow to upload albums or to access albums. Why did they change...
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Anonymous
Anonymous

I ordered birthday invitations and they spelled the name wrong and I didn't put the revolt information on the invitation. I called and they said that it was my fault and that ...

Anonymous
Yvonne

Yes, I agree: the new website is very complicated and non-intuitive. I've ordered from the company for almost 20 yrs. -- literally THOUSANDS of prints. I too am now looking...

#1014498
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Dear Shutterfly, I Have Been Using Your Service For Years And ALWAYS Received Top-Notch Photos And Great Customer Service. But Something Has Gone Awry At Your Company. A Few Weeks Ago I Ordered Eighteen (18) Full Frame 8x10 Color Photos, You Shipped Me Eighteen 5x7...
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2.4
Delafield, Wisconsin
I liked
  • Price
#1007224
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Customer service was not service at all. Had to repeat a very clearly worded request to each person contacted regarding downloading, not uploading, photos. You cannot download your own photos at more than 400 x 600 pixels, which is good for nothing except posting on...
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1.0
I liked
  • That they still had my photos after all these years
I didn't like
  • That they do not offer acceptable downloading
#1004869
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Shutterfly - Sooooo slowwweww

Shutterfly
#1066085
This website has become so slow and cumbersome that I want to start using a new site. It takes double the amount of time it should to make a photo book.
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Shutterfly - Lost package.

Shutterfly
#1047695
2.8
Details
I ordered a puzzle and it says that the package arrived but I never got it. It wasn't in my mailbox nor my porch.
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website

Shutterfly - Never received order

Shutterfly
#1045973
2.1
Details
I paid $29.99 for expedited shipping no updates still do not have photo book long wait times for customer service poor customer service do not us Shutterfly!!
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Turnaround Time
Website

Shutterfly - Terrible Terrible Terrible

Shutterfly
#1044743
1.0
Details
Been trying for three days to get either the mobile app or the website to work. Too many ads to navigate on the desktop version and the mobile app says it "can't upload my photos properly"... Total of 3.5 hours wasted. Will never use this service ever again.
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Customer service
Product or Service Quality
Website
My friend and I ordered a tote bag that had pictures of our cross country team I ordered it using a coupon I received at the grocery store. Shutterfly charged me way back when I ordered in September-October of 2016 and haven't received any details at all . This was a...
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Anonymous
Anonymous

Attention ALL - fOR YEARS I WORKED ON MY ALBUMS WITH sHUTTERFLY. dID NOT USE IT FOR A YEAR DUE TO 6 OPERATIONS I HAD, ONE AFTER THE OTHER. fINNALY WENT INTO IT AND what a mes...

2.3
I liked
  • Promos and diverse selection
I didn't like
  • Not getting what i ordered
  • Getting charged and not receiving
#1003566
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SHUTTERFLY I HATE YOUR NEW SITE. I can't find my old albums or folders, I can't do work on a slower computer or slow connection, I can't find anything. The new site is a disaster as far as I am concerned. I just searched for old photos for 45 minutes, I can't find...
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4.3
I liked
  • How to build a photo book
  • Photobooks
I didn't like
  • Storage of old photos
  • Ease of site use
  • Site organization
#1003319
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Shutterfly - False advertising
I received an email coupon stating that there was 50% on hardback photo books. My wife spend hours and hours creating a photo book on Shutterfly's website. We ordered two photo books costing $229.49 each. However, we were not given the 50% discount of $229.49 off....
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2.1
I liked
  • Software
I didn't like
  • False advertising
#1001429
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I downloaded the Shutterfly app for iPad and there was a banner ad that said free 8x8 book or $20 off. I created my 20 page book and attempted to checkout, it wouldn't let me, so I added an item, still nothing, I added another item and finally I could check out....
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1.0
#995441
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Totally agree. I'm gonna have to use someone else. I'm trying to order some prints to pick up locally which used to take me 5 minutes. Now this new website design is killing me. I select several photos, click Prints, it shows them all with "1" selected next to each...
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#994842
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I ordered a simple calendar from them at the end of November. It said it shipped in the first week of December and would arrive for Christmas. Needless to say, it did not arrive as promised. The customer service rep did not seem too concerned with the fact that it was...
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#987624
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I placed an order for a photo book that was to be an anniversary gift for my husband. It was to have arrived between December 29-January 3. After two inquiries, I finally heard back that the book project was held up due to my request for glossy pages, which was one of...
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1.0
#987052
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