Shutterfly completely messed up the cropping on my 2017 holiday cards. They admitted to the mistake and insisted on only giving me a 50% off code for another order in the future. I can get that at Retailmenot.com in a nanosecond, with the rest of the world! Next email...Read more
I hate the new Shutterfly web site. Lots of careful work went into more than 10 years of organizing my photos. Scanned photos and photos in which my camera's date may have been off were all carefully placed into date/year folders. All of that work is GONE. All photos...Read more
I didn't like
- New website completely trashed customer efforts
- Totally disregarded customer preference
- Deleted careful organization scheme and cannot revert to it
I received a $25 gift certificate for Shutterfly. I spent 3 hrs uploading and choosing pictures. When I went to apply my $25 it accepted it but it didn't change the price at all! It was all in "shipping cost". I took everything off my cart and just added 2 pages of...Read more
Shutterfly - So frustrating.
I have spend last 3 nights trying to make my Christmas card, with no success. So much frustration and disappointment. I have made my cards for the last few years. But I have lost my opportunity to take advantage of the cyber sales every night I go to bed with an incompleted card. Don’t waste your time people!
Shutterfly - Rude and unhelpful
Unable to remove the word "the" from card design so message only works if coming from a family ( not for an individual person). Used to have helpful designers now just rude customer service! Lost another loyal customer.
Shutterfly - Wasted and frustrated time
I have spent hours on this website, YET AGAIN. If you click back to edit a photo ,remove or add ,erases everything. Keep your coupons because your website is useless- going elsewhere. I wish I had the time back that I’ve wasted
I was a delighted and consistent repeat Tiny Prints consumer for many years. I’m gravely disappointed that I have to use Shutterfly now. Their website is terrible. It has so many glitches and is so NOT user friendly. It could take you hours to create a simple project because of their faulty website. I’m now going elsewhere to buy cards, stationary and prints.
I selected Christmas card that price was in red $1.59. I personalize cards with my photos. I was planning to take advantage of the special promo that was emailed to me: 40% off and free shipping after you spend $49. When I added everything to the cart I was so...Read more
I have been trying to get help and information on making a book, all I kept getting was your email is not coming up..how stupid is this my email I have had for over 5 years and everyone has it..I got nowhere..what a shame you lost a customer and anyone I can tell about...Read more
I didn't like
- Lousy customer service
- Customer service
Spent two hours today putting together photo Christmas cards to get the 50% off on cards that expires today. The card I selected had a price of $.79 per card in red right under it. Envelopes were $.24. I uploaded a photo and proceeded to check-out where now my cost per...Read more
I just got off the phone without Nikki from customer service and she was absolutely the most rude employee I have ever spoken to from you company. If I ever have to deal with her again I will get these products somewhere else. She was short with me, condescending and...Read more
I have never had such an experience as the shutterfly website. I earned many products from my coke rewards account and EVERYTIME I've tried to create and redeem my products it has been a very frustrating failure! The worst part is I live on a fixed income and I saved...Read more
I didn't like
- Ease of site use
- New shutterfly website
I receive emails from this company every day and I have never inquired about their services nor do I need them. I have never looked them up or had an account. There is no unsubscribe option listed at the end of the email. I sent them an email through their website to...Read more
I cannot reach my pictures on my PC. Nothing happens. When I go to my IOS, I can click on "albums" get the one I want. However, ALL my photos upload. I cannot reach the albums themselves. Customer service is non responsive. When I first filed a complaint, I was told to...Read more
Do you have something to say about Shutterfly? What happened? What can we help you with?