Shutterfly - Awful ! Worst customer service in the world!!
I returned photos and should have a credit and they never added it too my account!!
I've had problems since I placed my order last week the mobile-friendly app will not allow you to use your gift certificate which I don't think makes any sense and how you only can use it on the actual website but what's more frustrating is I paid extra for shipping...Read more
Shutterfly is migrating to a new platform, however, my photos are not! Each time I've reached out to Customer Service I've been told: - It takes up to 24 hours - Actually it can take up to 72 hours - Oh, no, it can take up to 7 days - You're at 7 days? You will need to...Read more
Shutterfly - Abismal
Ordered stationary that I never received. They “replaced” the order twice, yet it still never arrived. I think this company is a total scam. They make money off people who don’t ask for refunds.
Shutterfly - Absolutely ridiculous shipping cost
shippimg cost more than order. I will not place order because shipping is so high.
to a corporate raider? Because their site has gone downhill over the last year. I do about 2 travel books through them a year for about 5 years now and I have really noticed a lot of frustrating problems now. Projects don't load properly, can't access "get more...Read more
I was unable to sign-in to my account, so I used the "forgot password" feature -- the website says my email address is not registered. So I go to register an account, and the website says my email address is already in use. Customer Support does not know why i'm...Read more
I didn't like
- Customer support
- Ordering process
- Website usability
I customized my own photo book after trying out the make my book service. I didn’t like that service at all which is why I decided to just do it myself. I ordered on January 5th and paid for the expedited shipping so I would have it for an anniversary present for my...Read more
Shutterfly - Mobile app issue/ ridiculous shipping charges
Learned that the mobile app only prints photos with a matte finish. They are fuzzy and have a hazy look. Some with a yellow tint. Shipping charges are ridiculous! Negates getting “free” photos. Site is hard to navigate. Have used Shutterfly for years. Dissatisfied lately
Shutterfly - *** edit features
I created a book on my iPad because their site was sooo slow on my computer. Not only was it slow but none of the menu edits could be seen. I tried again to change/edit on the computer but once I opened my book, there was nothing else I could do. No buttons appeared anywhere. I’m done with Shutterfly as it has become so frustrating and useless
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