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Shutterfly - Awful ! Worst customer service in the world!!

I returned photos and should have a credit and they never added it too my account!!
1.9
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Additional Fees
Advertised vs Delivered
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Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
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#1211149
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I've had problems since I placed my order last week the mobile-friendly app will not allow you to use your gift certificate which I don't think makes any sense and how you only can use it on the actual website but what's more frustrating is I paid extra for shipping...
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3.2
#1208718
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Shutterfly is migrating to a new platform, however, my photos are not! Each time I've reached out to Customer Service I've been told: - It takes up to 24 hours - Actually it can take up to 72 hours - Oh, no, it can take up to 7 days - You're at 7 days? You will need to...
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1.0
#1205560
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Shutterfly - Abismal

Ordered stationary that I never received. They “replaced” the order twice, yet it still never arrived. I think this company is a total scam. They make money off people who don’t ask for refunds.
1.1
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
#1199389
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Shutterfly - Absolutely ridiculous shipping cost

shippimg cost more than order. I will not place order because shipping is so high.
#1191269
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to a corporate raider? Because their site has gone downhill over the last year. I do about 2 travel books through them a year for about 5 years now and I have really noticed a lot of frustrating problems now. Projects don't load properly, can't access "get more...
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Anonymous
Cindy Beaulieu

I totally agree. Shutterfly is terrible lately. I can't wait to finish my latest book and try a different program.

2.8
I liked
  • Photobooks
#1176100
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I was unable to sign-in to my account, so I used the "forgot password" feature -- the website says my email address is not registered. So I go to register an account, and the website says my email address is already in use. Customer Support does not know why i'm...
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1.3
I didn't like
  • Customer support
  • Ordering process
  • Website usability
#1172369
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I customized my own photo book after trying out the make my book service. I didn’t like that service at all which is why I decided to just do it myself. I ordered on January 5th and paid for the expedited shipping so I would have it for an anniversary present for my...
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1.0
#1170282
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Shutterfly - Mobile app issue/ ridiculous shipping charges

Learned that the mobile app only prints photos with a matte finish. They are fuzzy and have a hazy look. Some with a yellow tint. Shipping charges are ridiculous! Negates getting “free” photos. Site is hard to navigate. Have used Shutterfly for years. Dissatisfied lately
#1164752
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Shutterfly - *** edit features

I created a book on my iPad because their site was sooo slow on my computer. Not only was it slow but none of the menu edits could be seen. I tried again to change/edit on the computer but once I opened my book, there was nothing else I could do. No buttons appeared anywhere. I’m done with Shutterfly as it has become so frustrating and useless
2.2
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Customer service
Discounts and Special Offers
Price Affordability
Product or Service Quality
Turnaround Time
#1163975
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