Why did Shutterfly change their website in mid-2016? Their new website is absolutely awful. They finally made it possible (January 2017) to access my address book, but the new website is still painfully slow to upload albums or to access albums. Why did they change...Read more
Dear Shutterfly, I Have Been Using Your Service For Years And ALWAYS Received Top-Notch Photos And Great Customer Service. But Something Has Gone Awry At Your Company. A Few Weeks Ago I Ordered Eighteen (18) Full Frame 8x10 Color Photos, You Shipped Me Eighteen 5x7...Read more
Customer service was not service at all. Had to repeat a very clearly worded request to each person contacted regarding downloading, not uploading, photos. You cannot download your own photos at more than 400 x 600 pixels, which is good for nothing except posting on...Read more
Shutterfly - Sooooo slowwweww
This website has become so slow and cumbersome that I want to start using a new site. It takes double the amount of time it should to make a photo book.
Shutterfly - Lost package.
I ordered a puzzle and it says that the package arrived but I never got it. It wasn't in my mailbox nor my porch.
Shutterfly - Never received order
I paid $29.99 for expedited shipping no updates still do not have photo book long wait times for customer service poor customer service do not us Shutterfly!!
Shutterfly - Terrible Terrible Terrible
Been trying for three days to get either the mobile app or the website to work. Too many ads to navigate on the desktop version and the mobile app says it "can't upload my photos properly"... Total of 3.5 hours wasted. Will never use this service ever again.
My friend and I ordered a tote bag that had pictures of our cross country team I ordered it using a coupon I received at the grocery store. Shutterfly charged me way back when I ordered in September-October of 2016 and haven't received any details at all . This was a...Read more
- Promos and diverse selection
I didn't like
- Not getting what i ordered
- Getting charged and not receiving
SHUTTERFLY I HATE YOUR NEW SITE. I can't find my old albums or folders, I can't do work on a slower computer or slow connection, I can't find anything. The new site is a disaster as far as I am concerned. I just searched for old photos for 45 minutes, I can't find...Read more
- How to build a photo book
I didn't like
- Storage of old photos
- Ease of site use
- Site organization
I received an email coupon stating that there was 50% on hardback photo books. My wife spend hours and hours creating a photo book on Shutterfly's website. We ordered two photo books costing $229.49 each. However, we were not given the 50% discount of $229.49 off....Read more
I didn't like
- False advertising
I downloaded the Shutterfly app for iPad and there was a banner ad that said free 8x8 book or $20 off. I created my 20 page book and attempted to checkout, it wouldn't let me, so I added an item, still nothing, I added another item and finally I could check out....Read more
Totally agree. I'm gonna have to use someone else. I'm trying to order some prints to pick up locally which used to take me 5 minutes. Now this new website design is killing me. I select several photos, click Prints, it shows them all with "1" selected next to each...Read more
I ordered a simple calendar from them at the end of November. It said it shipped in the first week of December and would arrive for Christmas. Needless to say, it did not arrive as promised. The customer service rep did not seem too concerned with the fact that it was...Read more
I placed an order for a photo book that was to be an anniversary gift for my husband. It was to have arrived between December 29-January 3. After two inquiries, I finally heard back that the book project was held up due to my request for glossy pages, which was one of...Read more
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