Place an order on 12/07 and paid for "Guaranteed expedited shipping" to arrive on 12/14. Never received shipping notification/tracking info so contacted Customer Service via email and was told the order was "lost" so they would resubmit once I confirmed my address. I...Read more
I didn't like
- Lousy customer service
- Did not deliver product as ordered
- Guaranteed claim is a lie
Please work on your UX for Tiny Prints - it is horrible. The saving function doesn't work - I have to save 20 copies because it doesn't reference itself. The address book is also not functioning smoothly and limits your characters on first names so it's not possible to...Read more
I ordered prints on December 3rd. They were never delivered. The online tracking system said they had UPS deliver them to USPS at a local branch to then reship to me (who then had no tracking so I could not verify or even go claim them). 2 weeks later, no prints...Read more
This is what I wrote them: I have never been so frustrated with your company in my life and you can see from my account i have done business with yall a while. I had a issue with checking out with a promo code that I received and called to speak with your customer...Read more
I give up. - Shutterfly used to be a good company 10+ years ago. Not any longer. The address labels I was sending to my mother was lost twice en route to her twice. The second attempt was supposedly expedited, but it still never arrived. LOL. not really funny. After...Read more
Shutterfly - Poor quality
Received glass etched ornament for gift and it had tons of little scratches and they stick a code sticker right on the product that is a pain to remove and they don’t even bother to tie ribbon on, you DIY.
Deals and coupons are only worth face value...the second you upload your pics the cost of your item will more than double. They will tack on every little cost they can, until the coupon is no longer worth anything and you end up spending twice as much as you'd...Read more
- Photo print quality
I didn't like
- Junk discounts
Shutterfly - Blank calendar
I'm so glad I looked at this site. I had a coupon for a free calendar all I had to pay for was shipping. I was so excited to see my calendar when it arrived but I got nothing no photos just a blank calendar they got me. I would email them but after seeing these horrible reviews why bother. They saw me coming and they are laughing!
Not sure what has happened in the last 3 years. Used Shutterfly since 2010 to print calenders and they were great. Last year 1/2 of the pages had printed misaligned and had a 1/4" - 1/2" white stripe on the right side. Called them to return them and they said they...Read more
Shutterfly - My mug with pictures disappeared twice!
I am SO frustrated! I spent two hours working on a photo mug only to have it vanish TWICE! Shutterfly needs to get their act together or they will lose me as a customer!!
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