Not resolved
Customer service
Product or Service Quality
Turnaround Time

Nightmare! I had a terrible experience this holiday season.

Ordered cards 12/7. Received notice of a "production delay" 12/13 with promise to arrive by 12/19: "We wanted to proactively provide an update on your recent Shutterfly order (order number 003073848414-9000024). When you placed your order you were given a delivery window of 4-5 days, with delivery no later than 12/19/2016. While we always strive to get your order to you at the beginning of the delivery window, we have encountered a production delay.

Rest assured we will ship your order as quickly as possible, with the goal of getting it to you no later than 12/19/2016, and we will upgrade the shipping method at no charge if necessary." Received note they shipped on 12/17.

Now I hear they might not arrive until AFTER CHRISTMAS!! What the hoo ha Shutterfly?

Product or Service Mentioned: Shutterfly Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: Price reduction.

Company wrote 0 public responses to the review from Dec 21, 2016.
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