Nightmare! I had a terrible experience this holiday season.
Ordered cards 12/7. Received notice of a "production delay" 12/13 with promise to arrive by 12/19: "We wanted to proactively provide an update on your recent Shutterfly order (order number 003073848414-9000024). When you placed your order you were given a delivery window of 4-5 days, with delivery no later than 12/19/2016. While we always strive to get your order to you at the beginning of the delivery window, we have encountered a production delay.
Rest assured we will ship your order as quickly as possible, with the goal of getting it to you no later than 12/19/2016, and we will upgrade the shipping method at no charge if necessary." Received note they shipped on 12/17.
Now I hear they might not arrive until AFTER CHRISTMAS!! What the hoo ha Shutterfly?
This person wrote the review because of poor customer service at Shutterfly. Reviewer claimed that he or she lost $200 and wants Shutterfly to issue a partial refund.
The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.