My order arrived wrong | Shutterfly

1.8
Details
On December 10th 2019 I ordered a calendar. After each page the preview looked great as I was designing it. When it arrived it was in a plastic wrap, so I didn't open it because it was a gift for my wife. When she opened it Christmas morning, not only did one of the pages have our heads chopped off but it is a 2019 calendar and not a 2020 calendar!!! Why would you send a 2019 calendar?? I have been trying to reach Shutterfly since the 26th of December and have failed to do so. I would like to speak to someone to resolve this issue. Thank you
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Review
#1748961 Review #1748961 is a subjective opinion of poster.
Service
Shutterfly Customer Care
Reason of review
Poor customer service
Loss
$27
Preferred solution
Let the company propose a solution

Don't do it! | Shutterfly

1.2
Details
On picture day I completely filled out order form and enclosed payment by way of personal check. My check and order envelope returned keep in mind my child is in kindergarten. My first thought was "mistakes happen'". So I called company same day and placed order the order over the phone with representative. My account was debited and I thought everything was fine. Two and a half months later I get an advertisement saying "there's still time to place your order". I called customer service just to speak with a young lady who was both rude and insensitive. After twenty minutes of aggravation I had to had up. Keep the money and the bogus trouble ticket. Please school find another picture company.
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Review
#1721267 Review #1721267 is a subjective opinion of poster.
Service
Shutterfly Customer Care
Pros
  • Multiple backgrounds
Cons
  • Poor service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

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Verified Reviewer

Problem with my order | Shutterfly

5.0
Details
The placemats had a very fuzzy image. He was great gave me a credit and I will redo. Thank you so much PS just really hard to find your phone number or get through to the chat online
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Review
#1709597 Review #1709597 is a subjective opinion of poster.
Service
Shutterfly Customer Care
Reason of review
Good customer service

Difficult to contact for support. | Shutterfly

3.4
Details
When trying to contact for support, keep getting sent in a circle. Contact information unclear or unavailable. Chat frequently unavailable. Why?!
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Review
#1695593 Review #1695593 is a subjective opinion of poster.
Service
Shutterfly Customer Care
Pros
  • Photobooks
  • Quality of their products
  • Way it used to be
Cons
  • Hard to reach customer service
Reason of review
Poor customer service
Tags
  • Bad Tech

Very unprofessional agents | Shutterfly

1.0
Details
Spoke with Davis/Darvis and Claud/Clod, very rude people to talk to on the phone. Not interested of helping to resolve your issue. I was hung-up multiple times (all phone calls are recorded).
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Review
#1684000 Review #1684000 is a subjective opinion of poster.
Service
Shutterfly Customer Care
Cons
  • Unresponsive customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Shutterfly Customer Service

Very upset with customer service!!! | Shutterfly

I am very upset. I spend alot of money on your products! I have been trying to contact customer service for 2 days - the response I get is "sorry, we are closed, contact us during regular business hours" - I HAVE BEEN calling during regular business hours!!!!!! the number I'm calling is 1-888-225-7159 Please call me: 1-636-221-1784
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Review
#1435578 Review #1435578 is a subjective opinion of poster.
Service
Shutterfly Customer Care
Reason of review
Poor customer service
3.2
Details
I'm actually not a disgruntled customer. I'm just an honest guy trying to give some feedback to Shutterfly. I wasn't calling with a complaint or demanding a refund or anything. I just wanted some guidance on using platform, seeing if it could accommodate a custom...
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Review
#1414796 Review #1414796 is a subjective opinion of poster.
Service
Shutterfly Customer Care
I had a chat with Angelique from Shutterfly Customer Service a few weeks ago. This representative was very knowleadgeable and effective. She explained everything to me and led me through the right steps to help me solve my problem. She was very helpful and solved my...
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Review
#1360149 Review #1360149 is a subjective opinion of poster.
Service
Shutterfly Customer Care
Reason of review
Good customer service

No Help | Shutterfly

I tried to place an order, however, I kept getting an error message that my credit card info was incorrect. Problem is that the site won’t take my PO Box address. Tried to explain, but I got frustrated with their reply. I decided to cancel and look elsewhere.
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Review
#1357634 Review #1357634 is a subjective opinion of poster.
Service
Shutterfly Customer Care

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I am also done with Shutterfly! I spent a gazillion hours creating my 2016 (yes I know I am behind) family album! I reviewed it several times and made sure it was good before I placed the order! When I got my album yesterday 3 pages have text that is too dark to read...
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Review
#1299801 Review #1299801 is a subjective opinion of poster.
Service
Shutterfly Customer Care
Reason of review
Bad quality