Product: Shutterfly Delivery Service Clear all filters (0 of 8 reviews match)
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I ordered a photo book of my 90 year old mother's trip to Russia. Delivery date was quoted as June 5 to 9. June 5 a called snd spoke with customer service rep. She assured me the book would be delivered by June 9 and upgraded to next day delivery. June 8 I again spoke...
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1.0
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Shutterfly Delivery Service
I liked
  • User friendly website
I didn't like
  • Delivery status
  • Unresponsive customer service
#1058747
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I ordered photos for a Graduation party and they never updated the shipping status. When I contacted them they told me they would redo the order, but it would not arrive on time. They are not a comp any that cares about their products or their customers. They simply...
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Shutterfly Delivery Service
#1045296
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The announcements were said to have shipped, but after being a week late with no tracking updates I contacted shutterfly's customer service about the issue. After my three emails to customer service about this were flat out ignored, I finally had to dispute the charge...
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2.4
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Shutterfly Delivery Service
#830897
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Shutterfly, worst customer service ever!!! Don't trust these people with what's important, your memories. On December 4 we ordered our Christmas Cards from them, as their website ensured us that we would receive them before Christmas. Well, big letdown, we got them...
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bobs2015
bobs2015

Seems Shutterfly has some problems recently. Try Snapfish.

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Shutterfly Delivery Service
#761626
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Buyer Beware: SHUTTERFLY has a common complaint from consumers this year. It seems hundreds, maybe thousands of customers have placed orders for Christmas Cards, only to have them delayed, not shipped at all, or have orders sent to the wrong people. Just check their...
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Anonymous
Anonymous

I am having the same issue. I ordered my cards on Nov 17th and have still not received them. I am so pissed and customer service just keeps apologizing but not doing anything ...

1.0
Product
Shutterfly Delivery Service
#749890
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I've used Shutterfly for years and loved them. This year is horrible. Ordered holiday photo cards like I do every year. They were supposed to be here a week ago. (It is 12/11 and the customer service # still tells me "estimated delivery date is 12/3"!!). You can't...
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Shutterfly Delivery Service
#749632
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I ordered a photobook from Shutterfly and paid $31.99 for expedited service. The website and receipt guaranteed arrival by a specific date. I had been checking their website daily including today when it was supposed to arrive and it continued saying "in production". ...
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Shutterfly Delivery Service
#556282
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As a long time shutterfly customer I am completely disgusted with the customer service level of your employees and production facility. I placed an order last WEDNESDAY with rush shipping and was assured my product would be here in time for the following...
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Shutterfly Delivery Service
#502917
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