157 views
0 comments

I ordered a photobook from Shutterfly and paid $31.99 for expedited service. The website and receipt guaranteed arrival by a specific date. I had been checking their website daily including today when it was supposed to arrive and it continued saying "in production".

When it did not arrive today I called customer service. He was unhelpful and rude. He questioned whether I had a copy of the receipt which said "guaranteed arrival by ... date"

I did.

Then the man said I could refuse delivery when it arrived.

No apology no attempt to rectify the situation.

The manager was no better. In the end he refunded the $31.99 expedited delivery fee and questioned why I was dis satisfied with them. I haven't received the books yet and haven't received the refund back. We'll see how that goes. I do not plan to use them again.

Location: Godfrey, Illinois

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Shutterfly Reviews

  1. 191 reviews
  2. 110 reviews
  3. 102 reviews
  4. 55 reviews
  5. 34 reviews
Shutterfly reviews