Stow, Ohio
Not resolved

I've ordered tons of items from shuttergly and despite the inflated shipping costs I have been very happy with the products and my items always arrived early. Until I ordered birth announcements for my son.

The announcements were said to have shipped, but after being a week late with no tracking updates I contacted shutterfly's customer service about the issue. After my three emails to customer service about this were flat out ignored, I finally had to dispute the charge on my credit card.

Months later and still no announcements, of course now it would be too late to send them anyways. I will definitely be going to snapfish from now on.

Product or Service Mentioned: Shutterfly Delivery Service.

Reason of review: Problem with delivery.

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