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transfer all the captions on hundreds of photos taken over the past ten years. Now, I have no way to retrieve information about when and where particular photos were taken and individuals listed.

I spent hundreds of hours inputting information on nearly each photo take while on a trip or vacation. All that is now lost.

When I asked for help from customer service, the person trying to help me did not have a clue of what I was talking about and then said "well they didn't transfer to the new system!" I am done with Shutterfly and will look for other, better operated and user friendly service. I suggest you do the same

Product or Service Mentioned: Shutterfly Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I liked: Convenience of photo organization.

I didn't like: Customer service.

Company wrote 0 private or public responses to the review from Jun 07, 2016.
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