transfer all the captions on hundreds of photos taken over the past ten years. Now, I have no way to retrieve information about when and where particular photos were taken and individuals listed.
I spent hundreds of hours inputting information on nearly each photo take while on a trip or vacation. All that is now lost.
When I asked for help from customer service, the person trying to help me did not have a clue of what I was talking about and then said "well they didn't transfer to the new system!" I am done with Shutterfly and will look for other, better operated and user friendly service. I suggest you do the same
Product or Service Mentioned: Shutterfly Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Shutterfly Pros: Convenience of photo organization.
Shutterfly Cons: Customer service.