1.4
Details
Un-responsive, non caring customer service & faulty workmanship! - Shutterfly
Un-responsive, non caring customer service & faulty workmanship! - Shutterfly
Un-responsive, non caring customer service & faulty workmanship! - Shutterfly
Shutterfly said they would only pay $30.00 credit and I would have to pay the shipping to send the steins back!! All this in a one month period. They were always the go to place at this time of year; not any more!! I understand that they have a new CEO - is this why...
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1 comment
Machele
#1399638

The guy in the picture you posted with your complaint looks familiar---didn't I see it posted in the post office?

Review
#1141351 Review #1141351 is a subjective opinion of poster.
Product
Shutterfly Mug
Cons
  • Customer service is the worst
Reason of review
Poor customer service
Loss
$38
Preferred solution
Full refund

Shutterfly Mug Review

1.4
Details
Ceramic Mug (11oz) - Black i ordered photo mug back in dec'2016, today it was delivered at the address and mug was all broken. is this the service you are providing? this is seriously rediculous, i have waited 1 month to get this delivered. my all 30$ threw in the garbage Thanks
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Review
#988592 Review #988592 is a subjective opinion of poster.
Product
Shutterfly Mug
Reason of review
Damaged or defective
3.3
Details
I ordered a custom ceramic mug with photos on it. The product they shipped me was severely damaged. The scratches on the rim of the mug were unsightly.
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1 comment
Anonymous
#1256056

I ordered a ceramic mug also. I received it yesterday; upon inspection it was noted that they printed the photos right over lint, so when the lint is wiped off, so is part of the photo.

I emailed them ... "we'll get back to you quickly" ...

is obviously *** as I'm still waiting!!

After reading these complaints from others, I am scared to receive the rest of my order.

Review
#973643 Review #973643 is a subjective opinion of poster.
Product
Shutterfly Mug
Reason of review
Damaged or defective

Don't Bother with Customer Service | Shutterfly in Hampton, Virginia

They don't care when they send you flawed items. In my case I am a new mom and when it was time for me to go back to work full time, my husband splurged and bought me a mug with our baby's photos. When it came in the mail, the photo stream was crooked! Not even like oh half millimeter off I mean you could clearly tell! Contacted customer service and sent photos of the mug. Paying $18.99 for the mug and $7.99 for shipping you'd expect something that at least met minimal standards. Their solution? Forget the guarantee if they send you flawed items they replace it for free. They offered a 50% off coupon to use for my next order (ONLY to be used within 30 days) that went to my junk mail and I received only 2 days before expiration. Mind you it's the holiday season so all their stuff right now is 40% off everything and 50% off photo books. Gee thanks.
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Review
#950625 Review #950625 is a subjective opinion of poster.
Product
Shutterfly Mug
Reason of review
Bad quality

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