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Hi,

My name is Tiago, I've ordered a photo book on 4/Set/2018 with Shutterfly (for my regret). They informed the estimated arrival date between 24/Sep to 28/Sep.

Today is 1st of October and I don't have my book. I reached them through chat, they said that they CAN'T TRACK where is my book and they asked if I want that they send another one. For my surprise, even when I explained that the book was a gift to my wife's birthday (27/Sep) and also for our anniversary (24/Sep), they HAVEN'T SAID/DONE anything different then say sorry and that's it.

After this first chat, I have been trying to reach them again in the 24/7 chat with NO ONE IN QUEUE, but none of the staff is picking my chat.

My first and last purchase using these guys. As a customer this was the worst experience that I had in my whole life. How can a company keep doing business in that way?

I bought it 20 days in front just to guarantee that no issues with delivery will happen, but look at the result...

I don't know what I say to my wife... They have ruined two special dates of my life!

Reason of review: Poor customer service.

Monetary Loss: $150.

Preferred solution: Let the company propose a solution.

Location: Melbourne, Victoria

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Totally unprofessional. My order still reflects delivery on 15th November, having paid for expedited service.

However the status shows the work is in production. This is the second time I am experiencing this and even after calling 4 times and sending emails, I get the same message that the book had to be reprinted.

Shutterfly is pretty unreliable and very unprofessional. Totally disappointed.

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