I'm done with them. Tried to put a book together after an trip of a lifetime with the family.
1000 photos. Spent 25 hours working on a book. Saving each page after I created it. Then, after I fixed one page, instead of clicking "save" I accidentally clicked "order".
There was no way to go back from the order. I had to proceed to the basket, and then delete the order. When I went back to my book, all but the first page was deleted. Devastated, I contacted customer service by email.
I was promised a reply within 24 hours. Three days later, I have heard nothing. I contacted customer service by telephone, and they tell me that they have no evidence of my "order". I told him I had no intention of placing an order.
They then told me that they had no way of replacing lost saved pages. How is that possible? To lose a saved page?
After hours of crying over all the lost work, I switched to Mixbook. It is a much better site to create a book and everything you do is automatically saved without the need to click save.
Reason of review: Order processing issue.