Nashville, Tennessee
Not resolved

I had a Shutterfly premium video and suddenly without warning they scrapped it off. Eventually, I think it is illegal to do that without informing customers since I paid for that.

I could not upload new videos for 6 months now. They said that happened because they have a new platform but I don't know what is their plan for not transfer our site to the new platform; what they explain didn't buy since my feeling is that they ignore old customers and allows full function for those who are new? I keep insisted that why they don't transfer my site to the new platform; they kept promise and promise for months but nothing happened.

I called, emailed and different explanations from them every time I contacted them. I wonder if there are similar host sites that allow me to migrate all my videos and photos out of Shutterfly.

Product or Service Mentioned: Shutterfly Premium Cloud Storage.

Reason of review: Poor customer service.

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