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Online order not yet received but shipped | Shutterfly in Lancaster, South Carolina

Online order not yet received but shipped - Shutterfly
Online order not yet received but shipped - Shutterfly
Online order not yet received but shipped - Shutterfly
Online order not yet received but shipped - Shutterfly
Online order not yet received but shipped - Shutterfly
I order 16 things and never got them
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Review
#1755915 Review #1755915 is a subjective opinion of poster.
Service
Shutterfly Shipping Service
Reason of review
Order processing issue

Would not recommend | Shutterfly in Pescara, Abruzzo

I paid extra for expedited shipping with a guaranteed arrival date. The items arrived over 48 hours late. As a result, I now have to pay Fedex to ship the items across the country. I would never have ordered from Shutterfly, let alone paid extra for expedited shipping, had I known this would happen. The "guaranteed shipping date" is not at all guaranteed.
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Review
#1750197 Review #1750197 is a subjective opinion of poster.
Service
Shutterfly Shipping Service

Dont order anything from them | Shutterfly in Houston, Texas

1.0
Details
They shipped package on 23rd now it is the 2nd of the next month and tracking shows UPS is still waiting to receive the package.
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Review
#1749688 Review #1749688 is a subjective opinion of poster.
Service
Shutterfly Shipping Service

HORRIBLE CUSTOMER SERVICE! | Shutterfly in West Coxsackie, New York

1.0
Details
Hold time is over an HOUR! Chat lines are NOT AVAILABLE! This company SUCKS and should go out of business!
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Review
#1749271 Review #1749271 is a subjective opinion of poster.
Service
Shutterfly Shipping Service
Reason of review
Problem with delivery

Never Again! Christmas cards NEVER arrived | Shutterfly in Waltham, Massachusetts

1.0
Details
Ordered personalized Christmas cards 12/1. Guaranteed to arrive by December 9th. Never arrived. When I called customer support after an hour of waiting and getting put on hold, they say they got lost in shipping.......offered to re-do cards but they wont get here until well after Christmas, so no point. Will never order cards from them again! Useless.
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Review
#1734580 Review #1734580 is a subjective opinion of poster.
Service
Shutterfly Shipping Service

Late order | Shutterfly in Philadelphia, Pennsylvania

I have an order that is supposed to be delivered today and it hasn’t shipped yet. Can it be overnighted for tomorrow? It is a present
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Review
#1732168 Review #1732168 is a subjective opinion of poster.
Service
Shutterfly Shipping Service

You get what you pay for | Shutterfly in Honolulu, Hawaii

2.3
Details
I created and ordered 10 books for Xmas gifts. One project. Same book. Shutterfly split the order into 4 shipments of 4-4-1-1. The first shipment arrived in 6 days with 4 books. I unwrapped what will be my personal copy and the book has a strong odor. I suspect every book in my order is smelly, so must tell my family to air them out. It's been 18 days so far and I have not received the 6 books remaining in my order. Buyer's remorse. I should have stayed with Picaboo even if they are more expensive.
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Review
#1728829 Review #1728829 is a subjective opinion of poster.
Service
Shutterfly Shipping Service

Too expensive | Shutterfly

1.0
Details
Shutterfly really are horrible they offer all this free stuff but once you go to the shipping is crazy they are so overpriced they should be ashamed to be for that. Is 3 to 4 times more than it should be just for that I won’t order from them
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Review
#1683744 Review #1683744 is a subjective opinion of poster.
Service
Shutterfly Shipping Service
Reason of review
Pricing issue
Preferred solution
Redo your shipping charges and try to not want to make so much on it for yourself

Good Product, Bad Service | Shutterfly in Kirkland, Washington

Good Product, Bad Service - Shutterfly
I used Shutterfly for my wedding album. The online photo service was easy to use. I paid extra to have the album delivered by Christmas Day. Everything went well. The only problem was that the wedding album I received was the wrong one. I had contacted customer service with some questions and the support person created a backup copy, that I told them I didn't need, and that copy created a different cover than the one I chose. So the copy I that was delivered was the wrong copy. I contacted Shutterfly and they sent me the right copy, but not until after Christmas. It didn't ruin our Christmas, but didn't help.
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Review
#1432976 Review #1432976 is a subjective opinion of poster.
Service
Shutterfly Shipping Service
Reason of review
Not as described/ advertised

Shutterfly Reviews

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Shutterfly reviews

Lost package | Shutterfly in Houston, Texas

3.5
Details
I ordered Christmas magnets with plenty of time for them to arrive before Christmas. My order got lost. Called customer service waited 45 mins to speak with someone. Then they say they will reorder my items but they won’t arrive before Christmas! After getting transferred over and over the final girl stated they could not do overnight shipping or 2 day shipping and basically I had no other choice but to wait for the items.
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Review
#1429479 Review #1429479 is a subjective opinion of poster.
Service
Shutterfly Shipping Service
Reason of review
Order processing issue