Not resolved
1 comment

Ordered about 50 Christmas cards on 12/8 to be directly mailed to recipients which showed a latest delivery date of 12/22. (Fine) Received an email on 12/19 saying that the cards were sent via USPS first class and should still arrive by 12/22.

(Finally) Checked the site on 12/22 and the expected delivery date changed from 12/22-12/28. (What??) There was no notice of a delay! Kicker is that we ordered some additional cards delivered unaddressed to us. We were able to label and post those a week ago!

And when I called in customer service they had no answer for the delay or lack of communication.

They just offered a 60% discount on my next order, but they always have a 50% discount on their site. Worst experience ever and will not be using them again.

Product or Service Mentioned: Usps Delivery Service.

Reason of review: Problem with delivery.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Think I've had the same experience, working thru email but had a large order of cards, addressed and one has received one as of 12/31....ordered 12/8.Hoping they can at least offer refund.Urgh..... or not again!

Shutterfly Reviews

  1. 95 reviews
  2. 54 reviews
  3. 43 reviews
  4. 13 reviews
  5. 5 reviews
Shutterfly reviews