They lie. Be careful you look over your selections in your cart before final purchase. All the ads and discounts they advertise is just to get you in. They use marketing manipulation and play games. | Shutterfly

1.0
Details
I have said enough, thank you.
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Review
#1732678 Review #1732678 is a subjective opinion of poster.
Product
Shutterfly Website
Reason of review
Not as described/ advertised
Loss
$10
Preferred solution
Let the company propose a solution

Editing in projects | Shutterfly in Grove, Oklahoma

Just started a new project. Used to be easy to get in an edit pics. Now I can't even figure out how to crop pics that I have added to a project. Used to be simple.
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Review
#1532412 Review #1532412 is a subjective opinion of poster.
Product
Shutterfly Website
Reason of review
change in website--

Access to the system is terrible. | Shutterfly

Everything I try to do, gets hung up for an hour. I never had this problem in the past and have used for years. Between screens, the timing is ridiculous. I make a change and then can't get a save option for more than a half hour. Screen gets hung up with no way to move forward. Closing out and losing changes is the only way to get out. Definitely going to find another product for making photo books.
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Review
#1513643 Review #1513643 is a subjective opinion of poster.
Product
Shutterfly Website
Reason of review
Bad quality
The website is very antiquated! This IS 2019! But the website hasn't caught up yet. Steps to add, edit, change very time consuming. Can not edit pictures to fit space. if you want to edit off top will automatically remove side of picture. Adding embellishments pushes...
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Review
#1506476 Review #1506476 is a subjective opinion of poster.
Product
Shutterfly Website
I am having issues w/a website that has been up for some time. Suddenly you can't get into it unless you hold your mouth right and say 3 Hail Mary's. Over the problem! One day you can get into it w/o issue, the next it just churns no matter how you attempt to get in....
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Review
#1343300 Review #1343300 is a subjective opinion of poster.
Product
Shutterfly Website
Reason of review
website malfunction
Preferred solution
Let the company propose a solution
Tried creating my account and it would not accept the password. Site Kept telling me to change it! So I Tried that, several times. I Hit “change password”. Didn’t work! So I Sent email to customer service. It Said I had to wait 4 hours so I did and it was the same...
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Review
#1271170 Review #1271170 is a subjective opinion of poster.
Product
Shutterfly Website
Reason of review
Bad quality
3.5
Details
I have been working with them for several months. When ordering prints, I highlight the newest upload and then send to 'order page'. Somehow the order adds a previous upload from weeks ago which is NOT highlighted. Last order the tech hand-posted the upload I wanted...
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Review
#1254769 Review #1254769 is a subjective opinion of poster.
Product
Shutterfly Website
Pros
  • Techs are good usually
  • Photo print quality
Cons
  • Cannot organize scanned photos
  • But techs often do not fix problem
  • Ease of site use
Reason of review
glitch in website when ordering prints
Preferred solution
Let the company propose a solution
Tags
  • Print Orders Glitch
I have used Shutterfly for years. AND I convince others to use it. Maybe it's because I have put so much time into this company and tens of thousands of photos, but... It is SO SLOW that it takes FOREVER for me to pull up pictures from a few years ago. Also, I have the...
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Review
#1228021 Review #1228021 is a subjective opinion of poster.
Product
Shutterfly Website
Reason of review
Bad quality
I've been making 6-12 photobooks a year since 2013. I've always bragged on my books and my family literally treasures every one of them. Being able to capture our memories in a story format is a special treat. Unfortunately, the last two I've created have been such a...
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1 comment
Anonymous
#1487358

I share the frustrations. I am no digital guru but simply getting canvas prints onscreen, among pop-ups, slow speeds and counter-intuitive functionality

Review
#1226380 Review #1226380 is a subjective opinion of poster.
Product
Shutterfly Website
Reason of review
Order processing issue
Loss
$40
Preferred solution
Let the company propose a solution

Shutterfly Reviews

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Shutterfly reviews
2.6
Details
Shutterfly is extremely hard to use & very frustrating as you have to do the same action over & over before it finally works. Snapfish is much easier to use & has more photo edit options. I bought a voucher to get a book for $5 but I will never get it made before it...
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Review
#1222030 Review #1222030 is a subjective opinion of poster.
Product
Shutterfly Website
Reason of review
Bad quality