What the &(*!# were they thinking when they changed Shutterfly??? It was great!
I was a regular customer for 10 years. Now? I dread the idea of even logging in, because I know I'm in for constant frustration. I want to scream!!!!!
The phrase "don't fix it if it 's not broken" applies here. Why mess with what was clearly successful? Why ask for feedback and then change nothing? Add that to the fact that they ship jobs out of the country, leaving us with English-challenged customer service reps who constantly apologize but are helpless to actually address the issues!
Aaahh! Change it back already, please!!
Product or Service Mentioned: Shutterfly Website.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Change the website back to normal.
Shutterfly Pros: Product.
Shutterfly Cons: Website.