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Ordered a 16oz personalized mug and received the wrong size, plus missing type! Re-ordered again - correct size received; but color off and still missing type.

Finally received third try type added; but washed out. Also ordered two personalized beer steins with photos & received two steins with totally washed out photographs, one was scratched and both did not look or match anything like the finished previews. Total bill for these two items $38.00. Shutterfly said they would only pay $30.00 credit and I would have to pay the shipping to send the steins back!!

All this in a one month period.

They were always the go to place at this time of year; not any more!! I understand that they have a new CEO - is this why their customer service, quality control and !00% custom satisfaction has gone down the tubes!!

Review about: Shutterfly Mug.

Reason of review: Poor customer service.

Monetary Loss: $38.

Preferred solution: Full refund.

I didn't like: Customer service is the worst.

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h.kitchener
#1399638

The guy in the picture you posted with your complaint looks familiar---didn't I see it posted in the post office?

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