Not resolved

Shutterfly did away with their old video service and started on the "pay" plan - 60GB (or about 1,000 videos) for $19.99/year 300GB (or about 5,000 videos) for $49.99/year Unlimited videos for $139.99/year I opted for the 60GB because the other plans were too expensive for me. Every year I paid for this plan and expected videos that I uploaded would be played.

Today I spent so much time trying to post and play new videos with no success. A Shutterfly rep told met that in order for the videos to play I have to upgrade to the $49.99 plan. So now on top of the $19.99 that I paid to renew, I have to add $49.99 if I want new videos to play...

and I have to keep on paying for this plan every year even if I do not add a single video for the year!!!! Not very nice of Shutterfly.

Product or Service Mentioned: Shutterfly Subscription.

Reason of review: Video Uploading and Playing.

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