Not resolved
Additional Fees
Advertised vs Delivered
Product or Service Quality

I did my research before spending a full two days creating a photo book.It was for a 5 year anniversary so it was really important that I got it on time.

Their website claims they have two day shipping. When I went to check out it was going to take an entire week for me to receive it and that's with their so called "rush" shipping which they charge $18.99. I spent 2 1/2 hours speaking with incompetent people. Every time I asked to speak to a manager they would just transfer me back to the main menu and I had to speak to another incompetent person and ask to speak to a manager and than that person would send me back to the main menu.

After two in a half hours I have yet to speak to a manager. Now that I have passed the dead line to receive my book by the 11th of Dec, now i have to wait till the 14th. I refuse to ever go through this company ever again.

I will never recommend this company to anyone.There's so many better companies that truly care about their employees.

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of shutterfly photo book. Shutterfly needs to offer any options to resolve the issue according to poster's claims.

Other people also mentioned shutterfly photo book in their reviews. You may find this information helpful for further shopping at Shutterfly.

Had an Experience with Shutterfly?

Write a review


Terms of Service
Post Comment

You May Also Like

Shutterfly - False advertising Shutterfly "I received an email coupon stating that there was 50% on hardback photo books. My wife spend hours and hours creating a photo book on Shutterfly's website. We ordered two..." Read more Tradesy - Unfair Sales Practices Review from Philadelphia, Pennsylvania Tradesy "I'm an avid seller of designer purses and Shoes. Over the past 3 months, I've sold 11,000$ worth of purses with them. Clearly, my items are very high end and..." Read more Tophatter - BUYER BEWARE!!! ACTUALLY, JUST STAY AWAY!!! Tophatter "STAY FAR, FAR AWAY FROM THIS COMPANY!! I was excited when I first found it, and ordered 30+ things in the first week! As they came in, there was something..." Read more Flexshopper Account Review from Lewisville, Texas Flexshopper "On 6-2-16 I filled out an online app for this company that advertises itself as a lease-to-own company that caters to consumers who have credit issues. The application was approved..." Read more Walmart - BUG IN MY "WASHED AND READY TO EAT" SPINACH Walmart "After a morning, which led to a rather warm afternoon, I decided that I would purchase my greens from my local Walmart, as to prevent heat induced wilting. My local..." Read more Essay Lions - One of the Best Term Paper Writers Essay Lions "According to educators, there are numerous benefits that come with writing term papers. One of the reasons is that term papers allow writers to make known new knowledge to the..." Read more National Laser Institute - Finicial advisors charge more money from black ppl National Laser Institute "I graduated with almost 40 people. Tuition was about $7,295. After speaking with almost every student, that we're offered or aware and given the option of a scholarship. Almost everyone..." Read more Poor customer service and lacking honesty in sales by Kissvivi Kissvivi "I purchased $195+ USD of Tee Tops from Kissvivi. First issue was "Buy 2, Get 3rd free." I was refunded some of that money. So I still paid $153+ USD...." Read more