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Product or Service Quality

Ordered iPhone 6 cases 2x and both times it didn't fit. Was on hold for an hour and 8min to hear a supervisor tell me they can't refund my money until they get the cases back which.

i provided a tracking number and they said i was responsible for shipping both times. Well a month later i still don't have my refund. I've spent over 1000 dollars with them in 2014 and they treated me like i was trying to fraud them. I called back to ask about my refund after a month and was told its being processed that was 2 weeks ago and still no refund .

DO NOT USE SHUTTERFLY !!!!!!!! They are terrible in fixing problems.

This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $89. This person is overall dissatisfied with Shutterfly. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

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